Viewing 16 posts - 1 through 16 (of 16 total)
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  • #639386

    Good afternoon,
    On the following website is the slider on home not visible anymore and also images on several pages like http://www.ontruimingen-klokken-versterkers.nl/kloksystemen/
    I updated the theme from 3.1 to 3.5.4 but no luck.
    All the rest of WP and plugins are up-to-date.

    What now?

    Thanks!

    #639489

    Hey ACGijsbers,

    Thanks for getting in touch with us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username.

    Best regards,
    Jordan

    #639681

    Will do!

    #639704

    Hi!

    I can see the site loading just fine.
    Please clear your cache and try an other browser also, to review it.
    It seems that your cache is active and making issues.

    Thanks a lot for your understanding.

    Regards,
    Basilis

    #639902

    Good morning Basilis,
    On several computers we have cleared cache but the slider is still not visible on home page, only a white space.

    #639942

    Hi,

    I see a JS error in console. This usually happens if you are using an old version of the theme and latest version of WP. Make sure the theme is correctly updated.

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Vinay

    • This reply was modified 8 years, 6 months ago by Vinay.
    #640008

    Good afternoon Vinay,
    I updates the theme from version 3.1.3 to version 3.5 so latest version I think? I downloaded it from the themeforest.

    Did you or a collegae changed something because I cannot login anymore due to error:
    You don’t have permission to access /wp-login.php on this server.

    Strange.

    #640018

    Hi!

    No we did not change anything. The login URL did not work for me earlier.

    To check if the site has any errors right click on the page with issue and select inspect and view the js console. If you are unable to login try the forgot password option and try resetting it.

    If you get access to sort out the issue add the below code in functions.php

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    Regards,
    Vinay

    #640033

    Hello,

    I am having similar issues. After updating WordPress, my gallery sliders and photos have disappeared. It says that I am running the most current version of enfold 03.0.4 and for the life of me, I cannot get it to update to 3.5.4. Please help. Have a gallery exhibition in 10 days and need to get my site back up as soon as possible. I also have very limited skills/knowledge of the intricacies of the website. Thank you.

    #640127

    Hi,

    Please try updating manually via FTP to see if that works out better for you: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    #640194

    Thanks @Vinay, with ftp I uploaded the changed function.php and it is working.
    Also with another site I have the same problem and this code also helps.

    Thanks!

    #640302

    Hi,

    You are most welcome. Please not that this is a quick fix you still need to make sure your theme is updated to the latest version correctly. once it is updated to the latest version you can remove the code from functions.php and hard refresh to clear browser cache there should be no errors.

    Best regards,
    Vinay

    #640331

    Hi Vinay, I don’t understand. I downloaded the latest version from ThemForest or is 3.5.4 not the latest?

    Thanks.

    • This reply was modified 8 years, 6 months ago by ACGijsbers.
    #640603

    Hi!

    Just to be sure please check in admin > Enfold > Theme Updates > it say’s you have 3.5.4

    If it say’s you have 3.5.4 the problem you mentioned earlier will be solved :) and you can remove the code from functions.php and do a hard refresh to clear browser cache so you can see that latest files will load.

    If you see that the theme is not the latest version you need to update it to the latest version. Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Regards,
    Vinay

    #641429

    Good afternoon Vinay,
    When you read my first topic in this thread you see that I already installed version 3.5.4 but this did not solve the problem.
    But with the code added to php it works.
    So you can close the call.

    Thanks.

    #641845

    Hi,

    Great, glad you got it working. Please let us know if you should need any more help on the topic.

    Best regards,
    Rikard

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