Viewing 4 posts - 1 through 4 (of 4 total)
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  • March 8, 2023 at 12:20 am #1400415
    BC-Clients

    I have a client site using the enfold theme that is causing excessively high CPU usage at the hosting server… exceeding the limits of the package, or ANY of the packages they offer, far beyond normal range.

    Have you seen issues when pages remain open in the browser for long periods of editing that may use WooCommerce or the Sensei LMS plugin? Or any other processing-intensive scripts or plugins that might create such an issue?

    We are running 6.1.1 WordPress and 5.4.1 of the theme.

    What we know so far:
    1) The client was in fact editing 4 pages over a long period that remained open in her browser… however, this doesn’t seem abnormal.
    2) I am checking with a third-party developer who helped setup the Sensei LMS system that might be a source of an issue in the child theme > functions PHP file at line 161 of that code.
    3) Because this is a working site for taking orders and students taking online courses, it is very difficult to shut down plugins to test actual issues.
    4) Including an excerpt of the thread from SiteGround in the Private Content section.

    Any insight would be greatly appreciated.

    Thank you!
    Shane

    March 8, 2023 at 8:39 am #1400436
    Ismael

    Hey BC-Clients,

    Thank you for the inquiry.

    You may need to clone the site in a staging environment so that we can check the issue properly without affecting the live site. For the meantime, you can do the following.

    1.) Limit the Heartbeat API to decrease the AJAX requests while the page is open or while editing.

    // https://www.wpbeginner.com/plugins/how-to-limit-heartbeat-api-in-wordpress/

    2.) Adjust the auto save interval while editing.

    // https://perfmatters.io/docs/change-autosave-interval-wordpress/

    3.) Limit the post revisions.

    // https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/#limitrevisions

    Let us know once the staging site is available.

    Best regards,
    Ismael

    March 8, 2023 at 3:04 pm #1400483
    BC-Clients

    Hi Ismael,

    Thanks for the response and notes. I will try these potential fixes later today and let you know how it goes. If these items do not fix the issues (and the third party can’t fix the PHP bug on their end), I will definitely clone the site and let you have a look.

    Thank you for the excellent support and for a wonderful theme!

    Sincerely,
    Shane

    March 8, 2023 at 7:33 pm #1400503
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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