Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 28, 2019 at 12:48 am #1122454
    JoeSurf

    Hello,

    I have a newly created site using the latest version of Enfold and it does not load properly in Internet Explorer. Is there some reason why this would be and do you have any suggestions on how to fix the issue?

    I have included login details to the site below. I have already tested deactivating all plugins and clearing cache, and it does not resolve the issue.

    Thank you in advance for your help.

    July 28, 2019 at 2:26 am #1122461
    Mike

    Hey JoeSurf,
    In the Private Content area is a beta version with the latest fixes which has solved many IE & Edge issues so perhaps this will help you also.
    The easiest and safest way to test the beta version is to rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If you would like a hand with this then please include ftp access in the Private Content area.

    Best regards,
    Mike

    July 28, 2019 at 6:54 am #1122479
    JoeSurf

    Thank you. That appears to have fixed the issue.

    July 28, 2019 at 7:00 pm #1122533
    Mike

    Hi,
    Glad to hear, I assume we can close this now, but I like to ask first. Shall we close this then?

    Best regards,
    Mike

    July 30, 2019 at 4:15 pm #1123182
    EMiller12

    I am having this same issue as well. Could you please send me the beta version so I can apply the same fix? Thank you!

    July 30, 2019 at 7:22 pm #1123269
    Victoria

    Hi EMiller12,

    Please start a new thread so that you can see private content.

    Best regards,
    Victoria

    August 17, 2019 at 9:25 am #1128461
    JoeSurf

    Yes, thank you. This fixed the issue and the thread can be closed.

    August 17, 2019 at 4:17 pm #1128484
    Mike

    Hi,
    Glad to hear @JoeSurf, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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  • The topic ‘Site Not Working in Internet Explorer’ is closed to new replies.