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Viewing 18 posts - 1 through 18 (of 18 total)
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  • August 16, 2016 at 11:00 am #673127
    Janus

    Hi,

    I edited my enfold theme to get what I want my website to look like. It looks fine on computer, but it’s horrible on phones :
    Is there a simple way to do to get a mobile version looking fine ?

    • This topic was modified 8 years, 2 months ago by Janus.
    August 17, 2016 at 7:51 am #673535
    Rikard

    Hi legivap,

    It’s responding quite well on my end, could you post a screenshot of what you are seeing on your end please?

    Best regards,
    Rikard

    August 19, 2016 at 11:28 am #674677
    Janus

    Yes, it’s better now I still have a problem, see

    View post on imgur.com

    There the text is not responding well and on the all page there is a big space on the right compared to the left (i’m using iphone 6s).

    • This reply was modified 8 years, 2 months ago by Janus.
    August 20, 2016 at 8:00 am #674973
    Rikard

    Hi,

    I get a 404 error on the last link you posted, could you check please?

    Regards,
    Rikard

    August 20, 2016 at 12:04 pm #674995
    Janus

    Sorry, it’s simply

    • This reply was modified 8 years, 2 months ago by Janus.
    August 23, 2016 at 1:01 pm #676369
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    August 25, 2016 at 11:22 am #677433
    Janus

    Hi, I updated the version, I still have this big space on the right on mobile.

    • This reply was modified 8 years, 2 months ago by Janus.
    August 25, 2016 at 10:17 pm #677780
    Andy

    Hi,

    try to use this code inside Quick CSS field:

    @media only screen and (max-width: 767px) {
.responsive #top .container .av-content-small, .responsive #top #wrap_all .flex_column, .responsive #top #wrap_all .av-flex-cells .no_margin {
width: 110% !important;
}}

    and adjust as needed.

    Best regards,
    Andy

    October 3, 2016 at 10:57 pm #694793
    PeterSocialiq

    Hi, I am having a similar issue on my end, except that the site itself loads without the containers for some reason (On mobile only).

    Any idea what the solution to it would be?

    Site is: http://www.Dogsolutions.co.za/

    My view from mobile: http://dogsolutions.co.za/wp-content/uploads/2016/10/Untitled.png

    October 4, 2016 at 7:44 am #694908
    Rikard

    Hi @PeterSocialiq,

    I couldn’t see anything like your screenshot on the page you posted. Are you getting the error on the front page? If yes then what browser/device are you using? If no then please link to the page where we can see the problem.

    Best regards,
    Rikard

    October 4, 2016 at 11:01 am #694956
    PeterSocialiq

    Hi @Rikard,

    I am using a Windows Lumia phone with IE, but I have tested the site on other devices such as iPhone 6, HTC’s and my tablets. A few of the people visiting the site over mobile initially alerted me to the issue. I get no error, everything just loads at once, the layerslider loads all of the images, and none of the containers are responsive. When I test the site on a desktop, using a mobile browser, the site displays just fine, it appears to be only on mobile devices that this is happening, and even then it isn’t happening to all of the different models.

    Browsers we have tested it on with mobile devices are: Chrome, Opera and IE, all with the same results.

    Not a f****ng clue what is wrong :P I did a restore to an older version to see if it fixed the problem, but that hasn’t worked, and I also disabled all plugins, purged the caches etc. But to no avail.

    October 4, 2016 at 11:06 am #694960
    PeterSocialiq

    I should mention, that the people having issues other than me, are based in South Africa (Not sure if this would have any effect). But I checked out the forums and didn’t see anyone having any issues with their ISP’s or anything else out of the ordinary.

    October 4, 2016 at 1:14 pm #695019
    PeterSocialiq

    Thanks a ton! Have an awesome day further :)

    October 5, 2016 at 3:51 pm #695554
    Andy

    Hi,

    your website looks totally fine for me on mobile: http://i.imgur.com/z2T2Dg0.png

    So could you fix it? Please make sure that any cache is cleared. If we can’t reproduce any issues, then we can do much about it.

    Best regards,
    Andy

    October 6, 2016 at 9:07 am #695934
    PeterSocialiq

    Man this is beyond strange. Cache is cleared, but a few people are still experiencing the issue, I will look around and see if I can’t find anyone else having an issue. Is it possible it is restricted to some sort of geo-location thingy? Seems only South africans are having the issue :/ Possibly something to do with an ISP blocking something or other?

    October 7, 2016 at 5:55 am #696272
    Rikard

    Hi,

    I’m not sure but it sounds a bit far fetched to be honest, I’m guessing that it’s due to local cache. Could you maybe get them to try different browsers in their devices?

    Best regards,
    Rikard

    October 7, 2016 at 12:16 pm #696419
    PeterSocialiq

    Hey Rikard, thanks for the assistance :)

    I backed up the site and did a restore, it seems to have fixed the issue. Not entirely sure what was happening, but so far so good.

    Really weird issue, but if it pops up again I will see if there is a more detailed solution and post it in the forums for anyone experiencing similar issues in the future.

    Have an awesome day further! Hope the weather that side is better than it is here :P

    October 7, 2016 at 1:28 pm #696466
    Andy

    Hi,

    glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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