Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 3, 2018 at 9:26 am #936395
    itgeeks

    Hi there,

    We have an issue with images and other functions once we updated wordpress.
    Besides that, we are unable to update the theme. It gives an error:

    Update Failed: Download failed. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure

    Please assist as we have a marketing campaign going on currently.
    Thank you.

    April 3, 2018 at 1:06 pm #936520
    Rikard

    Hey itgeeks,

    Thanks for the details, though they are not working. Could you check and verify please? We only need WordPress login details for now.

    As for your problem; I can see that you are running a very old version of the theme. Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 3, 2018 at 2:46 pm #936602
    itgeeks

    I’m unable to update the theme.
    Please assist.

    April 3, 2018 at 7:27 pm #936735
    itgeeks

    We’ve updated the site as per your instructions and now there is a fatal error:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/zeadccom/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php:10) in /home/zeadccom/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php on line 12

    Please look into this urgently. We’ve already provided the details needed.
    Thank you.

    April 4, 2018 at 6:36 am #936950
    Ismael

    Hi,

    The shortcode files were duplicated after the manual update. Please delete the whole config-templatebuilder > aviashortcodes folder and then replace it with the current one.

    Best regards,
    Ismael

    April 4, 2018 at 8:32 am #937016
    itgeeks
    This reply has been marked as private.
    April 5, 2018 at 11:05 am #937594
    Victoria

    Hi itgeeks,

    What is the FTP login link?

    Best regards,
    Victoria

    April 5, 2018 at 11:37 am #937624
    Ismael

    Hi!

    We have overwritten the file. You can access the dashboard now.

    Regards,
    Ismael

    April 6, 2018 at 12:43 am #937965
    itgeeks

    Hi there,

    How about the images? Please get this sorted once and for all.

    • This reply was modified 7 years, 4 months ago by itgeeks.
    April 8, 2018 at 1:44 am #938690
    Ismael

    Hi,

    There’s not much info regarding the original issue. What’s wrong with the images?

    Best regards,
    Ismael

    April 8, 2018 at 6:29 am #938710
    itgeeks

    Hi there,

    I’ve actually restored the backup which I had to the previous version, hence,you can see the images now.
    If I update WordPress to the latest version, all images goes missing. Could you log in and check please.
    I’ve already provided all backend logins and wordpress logins already.

    April 8, 2018 at 4:55 pm #938829
    Ismael

    Hi,

    The site is still using the old version of the theme, 3.6.1. Please upgrade to version 4.6.2 then we’ll check the site again. Unfortunately, we can’t help you with the update itself. It’s stated on our support policy, fyi.

    // https://kriesi.at/support/register/#av_section_2

    Best regards,
    Ismael

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.