Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 9, 2025 at 10:47 pm #1489991
    jnightingale

    Hi,
    Our webhost is telling us that the latest version of php must not be compatable with Enfold because it crashed the site, and we can’t seem to get it back. Can you please advise? Here is the error code. Thanks!

    Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the avia_framework domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home2/arvidson/public_html/christmasdecor.arvidsons.com/wp-includes/functions.php on line 6121

    Fatal error: Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e) in /home2/arvidson/public_html/christmasdecor.arvidsons.com/wp-content/themes/enfold/functions-enfold.php on line 265

    There has been a critical error on this website. https://christmasdecor.arvidsons.com/

    October 10, 2025 at 6:35 am #1489997
    Ismael

    Hey jnightingale,

    Thank you for the inquiry.

    We tried to access the site but got blocked by a firewall or another security feature on your server. What is the current version of the theme, and which PHP version did you upgrade the server to? Please make sure that the theme is updated to version 7.1.2.

    Screenshot-2025-10-10-at-12-32-40-PM

    Best regards,
    Ismael

    October 10, 2025 at 9:49 pm #1490041
    jnightingale

    Hi,
    The PHP version is 8.3. We just updated Enfold through our webhost to 7.1.3. We are now getting a different error:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home2/arvidson/public_html/christmasdecor.arvidsons.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home2/arvidson/public_html/christmasdecor.arvidsons.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8

    Any help would be much appreciated. We also can’t get into our back end at the moment and are doing updates through the host.

    We also have a website at arvidsons.com, and there is as of today a critical error on this one as well.
    Thank you,
    Justine

    October 11, 2025 at 1:49 pm #1490051
    Rikard

    Hi,

    Please try to completely delete the theme files via FTP, then upload a fresh copy that you have downloaded from your Themeforest account. If you are running a child theme, then please activate the parent theme to make sure the problem is not coming from the child. If you should need further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

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