Viewing 21 posts - 1 through 21 (of 21 total)
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  • June 2, 2017 at 3:52 pm #803072
    JellyRock

    3 days ago I did the Enfold 4.0.7 update and now only the navigation shows at the top but no page content.

    I did the update like I always do, through the child theme and this is the first time it didn’t work. I also disabled the only 2 plugins that were active because I’ve read that in a lot of posts but still nothing.

    I also uploaded and overwrote the Enfold folder via FTP based on support advice.

    I have PHP 5.6, does the new Enfold update need a newer version?

    I’m sending the Admin and FTP login info through the private section.

    Thank you,
    Tony

    fireflyitrecovery.com

    June 2, 2017 at 4:07 pm #803081
    Yigit

    Hey Tony,

    Sorry for the late reply!

    Issue seems to be related to older version of PHP however I am now trying to re-update the theme via FTP at the moment. If that too does not help, i think it would be the best if we provided you an earlier version of the theme until you are able to upgrade your PHP version

    Best regards,
    Yigit

    June 2, 2017 at 4:54 pm #803100
    JellyRock

    It seems like it’s all down now, including the Admin.

    June 2, 2017 at 4:57 pm #803102
    Yigit

    Hi!

    Yes, because i am still overwriting themes files via FTP :)
    Please kindly wait to hear from us. We will keep you updated here

    Best regards,
    Yigit

    June 2, 2017 at 5:07 pm #803107
    JellyRock

    Thank you Yigit.

    I’m standing by.

    June 2, 2017 at 5:37 pm #803132
    Yigit

    Hi,

    You are currently using PHP version 5.2.17. New version of LayerSlider requires at least PHP 5.6.x. Please contact your hosting and ask them to upgrade PHP version. Enfold is compatible up to 7.1.x.

    Since you have mentioned that you will not be able to change PHP version in a month or so, I am now downgrading Enfold version to 4.0.3. After that your site should load just fine.

    Best regards,
    Yigit

    June 2, 2017 at 9:02 pm #803199
    JellyRock

    Hi Yigit,

    I’m just checking in; is it still being worked on?

    Thanks,

    Tony

    June 2, 2017 at 9:03 pm #803200
    JellyRock

    I just saw that it looks closer! Maybe the CSS isn’t loading?

    Thank you

    June 2, 2017 at 9:16 pm #803203
    Yigit

    Hi,

    I tried downgrading Enfold version to 4.0.2 but it still did not load correctly.
    I currently deactivated LayerSlider by adding following code to Functions.php file in Appearance > Editor

    add_theme_support('deactivate_layerslider');

    Again, we would recommend you to upgrade PHP version. In the meantime, you can remove LayerSlider from your pages and layout would be fixed.

    Best regards,
    Yigit

    June 2, 2017 at 9:50 pm #803208
    JellyRock

    Hi Yigit,

    I don’t understand. The site was working fine until I upgraded to 4.0.7 and there were no other changes besides that.
    Shouldn’t it work when we go back to a previous version?
    Could there be something else wrong?

    Thanks,

    Tony

    June 3, 2017 at 8:49 am #803315
    John Torvik

    Hi,

    Did you check the PHP version as Yigit said?

    Best regards,
    John Torvik

    June 3, 2017 at 3:34 pm #803388
    JellyRock

    Yes, he was correct; it is 5.2.17

    But the part I didn’t understand was that it had been working fine until the upgrade and he took us back 2 versions but now the sliders won’t work anymore and it still loads wrong; almost like the CSS isn’t all being read. ( fireflyitrecovery.com/about-us/ )

    Thanks,

    Tony

    • This reply was modified 7 years, 5 months ago by JellyRock.
    June 4, 2017 at 8:44 am #803521
    John Torvik

    Hi,

    To investigate it, may you provide to us new credentials because the another aren`t working.

    Best regards,
    John Torvik

    June 4, 2017 at 9:15 am #803529
    JellyRock

    Hi John,
    I’m not sure which credentials aren’t working. I just tried them again and they’re working for me.
    Thanks,
    Tony

    June 4, 2017 at 5:14 pm #803640
    Victoria

    Hi Tony,

    For that page to work you need to enable the Layer Slider by removing the code from here and Layer Slider shortcode is

    [layerslider id="1"]

    now not av_…

    It is also strongly recommended to use php7.
    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 4, 2017 at 5:55 pm #803653
    JellyRock

    Hi Victoria,

    Thanks for your response.
    If you look back at this thread, you’ll see that Yigit disabled the layer sliders because he said that they can’t run correctly.

    My question was if they took our version of Enfold back it should run like it was but now the sliders won’t work and if you look at the various pages, they aren’t loading properly.

    Thank you,

    Tony

    June 5, 2017 at 12:00 pm #803834
    Yigit

    Hi Tony,

    I tried downgrading Enfold version so LayerSlider would work however it still gave LayerSlider related PHP error. I saw that almost on every page you are using LayerSlider so deactivating it is not the best solution for you but it should be fixed as soon as you upgrade PHP version.

    Best regards,
    Yigit

    June 6, 2017 at 7:54 am #804370
    JellyRock

    The part that I still don’t understand is how the pages aren’t loading correctly anymore ever since the upgrade/downgrade.
    Nothing else has changed so I don’t think upgrading PHP version would fix this. (see page below or any other one)

    fireflyitrecovery.com/our-process/

    Thanks,

    Tony

    June 6, 2017 at 5:33 pm #804598
    Yigit

    Hi Tony,

    Pages are not displayed correctly because of LayerSlider shortcodes. We deactivated LayerSlider but LayerSlider elements are still on the pages. If you edit your pages and remove LayerSlider elements, pages should display correctly.

    When you upgrade PHP version LayerSlider can be activated again.

    For now, i think it would be the best to use Fullwidth Easy Slider or Fullscreen slider instead of LayerSlider.

    We are really sorry for the inconvenience!

    Best regards,
    Yigit

    June 6, 2017 at 10:20 pm #804722
    JellyRock

    I will remove the LayerSlider elements. Thank you for your help Yigit!

    Tony

    June 6, 2017 at 11:06 pm #804730
    Yigit

    Hi!

    You are welcome Tony! :)
    Sorry we could not provide you a definite solution for now due to given situation however we hope that is not going to be the case in your future threads :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

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