Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 17, 2017 at 7:26 pm #822846
    JellyRock

    Hello,

    I just updated and our site went down and so did the admin; so I have no access. (Using a child theme and I did the update on the Enfold main theme that’s not active, as I always do)

    http://fireflytele.com

    Sending you logins on private section

    Thank you,

    Tony

    • This topic was modified 7 years, 4 months ago by JellyRock.
    July 18, 2017 at 5:58 am #823089
    John Torvik

    Hey JellyRock,

    Thank you for writing in!

    I think that you forgot the credentials in the private content because there isn`t any info.

    Best regards,
    John Torvik

    July 18, 2017 at 6:28 am #823105
    JellyRock

    Thanks for getting back with me.

    I was able to get the site back up and running by calling GoDaddy, but your support section doesn’t give an option to delete my post.

    They had me disable the Enfold theme folder so I could access the admin and then FTP the latest version.
    So, I think we’re ok for now.

    Thank you,
    Tony

    July 19, 2017 at 6:09 am #823676
    Rikard

    Hi Tony,

    Great, glad you got things working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    • This reply was modified 7 years, 4 months ago by Rikard.
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