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  • #502343

    Hi,

    the home page of my website is crashing on iPad (and only on iPad). The problem occurs with both Safari and Chrome. I tried disabling all plugins but it didn’t help.

    Could you take a look please?

    Thank you!
    Best regards

    #502467

    Hi eurobc,

    Could you try to disable all plugins to see if one of them is causing a conflict?

    Regards,
    Rikard

    #502728

    Hi Rikard,

    I tried disabling all plugins, but it doesn’t help.

    Regards,

    #502900

    Hey!

    It looks fine on my end but I do not have an iPad to test on. Can you take a screenshot and highlight what your seeing?

    Best regards,
    Elliott

    #502901

    The browser just closes itself, on Chrome or on Safari.

    See the video of how it happens, link attached.

    #503208

    Hi,

    I got the same result on my ipad mini using latest Chrome, just a sudden crash. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If not then do we have permission to deactivate plugins for testing purposes?

    Regards,
    Rikard

    #503257

    Yes, you have the permission to deactivate plugins for testing purposes.
    I overwrote a fresh copy of the theme.

    What is strange is that it’s only on this page that the site crashes, and on this page I have many colour sections. In another post I am also asking you to take a look at why this page seems to broke the css from coulour section 5 on. Maybe it’s related that when you continue to add coulour sections, something makes it crash. Feel free to play with the pages, the website is currently still in development phase.

    That’s the changes I made to the theme:

    HIDE WPML Language selector in main menu:

    Insert this code into “enfold/ functions-enfold.php”
    add_action(‘after_setup_theme’,’avia_remove_main_menu_flags’);
    function avia_remove_main_menu_flags(){
    remove_filter( ‘wp_nav_menu_items’, ‘avia_append_lang_flags’, 20, 2 );
    }

    In:
    includes\admin\register-backend-google-fonts.php
    et register-admin-options.php (environ ligne 1178)

    add typekit fonts:
    ‘proxima-nova-extra-condensed’=>”proxima-nova-extra-condensed”,
    ‘proxima-nova-condensed’=>”proxima-nova- condensed”,
    ‘proxima-nova’=>”proxima-nova”,
    ‘iskra’=>”iskra”,

    No image product : in functions.php of the theme at the end :

    /*
    * remove product images
    */

    remove_action( ‘woocommerce_before_single_product_summary’, ‘woocommerce_show_product_images’, 20 );

    add_filter( ‘woocommerce_variable_free_price_html’, ‘hide_free_price_notice’ );

    add_filter( ‘woocommerce_free_price_html’, ‘hide_free_price_notice’ );

    add_filter( ‘woocommerce_variation_free_price_html’, ‘hide_free_price_notice’ );

    /**
    * Hides the ‘Free!’ price notice
    */
    function hide_free_price_notice( $price ) {

    return ”;
    }

    #503259

    It’s still crashing, also after having overwrite all theme files.

    #504147

    Hi!

    I moved your WPML code from “functions-enfold.php” to “functions.php” file and checked your website on my iphone on both Safari and Chrome and it does not crash on my end. Can you please check your website now?

    Best regards,
    Yigit

    #504153

    Hi,
    the website crashes only on iPads, not on iPhones. And it still crashes after moving the WPML code… it happens only on this homepage of the website, that’s why I’m not sure it could come from some code that would apply to the whole website. I have the feeling that it’s due to some bug in the advanced template builder and maybe related to the other problem I have with it (see in topic #502395 – in this topic I try to reconstruct another home page but I come to another problem that I also have on this homepage which is that from colour section 5 on, the CSS applied is not the same anymore and things are not responsive anymore for blocks starting with colour section 5)
    Maybe the home page crashes because it’s longer, but the key problem may be that from section 5, there is something like 2 different <h2>.

    • This reply was modified 9 years, 9 months ago by eurobc.
    #504159

    Even the footer is not responsive. It’s like some <div> is not closed somewhere…

    #504160

    Hey!

    I see. Can you please try temporarily removing the code you added for typekit fonts and check if that helps? It throws an error in console.

    Best regards,
    Yigit

    #504164

    On http://altaleo.com/en/ there is no problem with this CSS starting from section 5. And I have the same custom CSS and Theme Options in both languages (main language is French). But, however, http://altaleo.com/en/ crashes also on iPad. So it may also not be related problems.

    #504165

    Yes, I do it right now.

    #504175

    NO, it crashes also when there is no code in typekit. But it also crashed when I disabled all plugins (including the typekit plugin). I disabled all plugins, so you can take a closer look until we find the solution.

    #504185

    Hi!

    As i posted here – https://kriesi.at/support/topic/colour-section-not-taking-css-into-account-from-section-5-on/#post-504182, markup is currently fine so CSS issue on the other thread should be solved. Can you please check if it helps with ipad issue as well?

    Best regards,
    Yigit

    #504199

    No, it’s still crashing.

    #504522

    Hi,

    I think one of the things you have done worked because it’s not crashing on my end anymore, could verify please?

    Best regards,
    Rikard

    #506146

    It was another page that didn’t crash. I am trying to resolve the issue by using Slider Revolution instead of Coulour Section, but it creates some CSS issues, please see the other thread. Thank you.

    #506817

    Hey,

    Ok, let’s work that one out in the other thread.

    Thanks,
    Rikard

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