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  • April 13, 2021 at 2:15 pm #1294122
    xavbroadcast

    I’ve been using WooCommerce with Enfold for some time, never had any problems.
    I’ve just realised today that my site is completely broken – front page does not load.
    After some investigation, it appears this is due to WooCommerce – I’ve disabled every plugin including all WooCommerce-related plugins and it’s the core WooCommerce one that appears to break things.
    I have backups and have rolled back the database and files to 5 days ago when I was pretty sure the site was still working but this doesn’t seem to fix the problem.

    I don’t think Enfold is the cause of the problem (running latest 4.8.1) but whatever breaks seems to prevent the Enfold files from loading properly.
    Any ideas where to start looking?

    site: https://www.xavelec.co.uk
    Site not loading with WooCommerce enabled: https://pasteboard.co/JX8rb8x.png
    Site loading OK with WooCommerce disabled: https://pasteboard.co/JX8rCeU.png

    April 14, 2021 at 11:32 am #1294351
    xavbroadcast

    Apologies, I realised the links to the screenshots weren’t working.

    Site not loading with WC enabled
    Site not loading with WC enabled

    Site loadiing OK with WC disabled
    Site loadiing OK with WC disabled

    • This reply was modified 3 years, 6 months ago by xavbroadcast.
    April 14, 2021 at 3:38 pm #1294407
    xavbroadcast

    Aha.
    I think it IS related to Enfold after all.
    For ages, I’ve used the child theme function to ensure any customisations (I have a few) were not lost when doing a theme update.
    If I switch to the main Enfold theme (not the child), the site works a lot better even with WooCommerce enabled.
    So there must be something in my customisations (which haven’t changed in months) or the Child theme that breaks once WC is enabled.

    April 14, 2021 at 5:07 pm #1294418
    xavbroadcast

    OK, I’ve been able to fix this. Issue was with the child theme somehow.
    I was able to export the child theme’s customisations, switch to the main theme, re-import those customisations. The site was now working properly without the child theme.
    I then deleted the child theme, reinstalled it, switched to it and restored the customisation backup and everything appears to be OK now.
    I have no idea what happened, maybe it was since the upgrade to 4.8.1 but I thought I would have noticed the problme.
    Anyway, I’ll keep an eye on it and in future will make full site backups before upgrading the theme in case the upgrade breaks something!

    Is there an archive of previous versions of Enfold ? Themeforest only seems to hold the latest version so unless I keep a copy of a new release when it comes out, it seems that future releases remove the ability to download the previous versions.

    April 15, 2021 at 9:02 am #1294515
    Rikard

    Hi xavbroadcast,

    Thanks for the updates, I’m glad that you found the problem and a solution. You can only download the latest version of the theme from Themeforest, but we can provide you with older versions here, by request.

    Best regards,
    Rikard

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