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Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 26, 2020 at 4:10 pm #1248693
    tremblayly

    Hi
    I getting ready to launch in a couple of days and I have the following display issue. Can you please help ASAP.
    I moved the product description below the product image. That looks good.
    I added “Share Entry” just below the product summary and before the product description tab section.
    When I add products to the product gallery, the “Share Entry” area gets messed up, only have of the share boxes show.
    What do I need to modify further to make this work?

    Appreciate your helping me with this issue very quickly.
    I have included site access below and a product link.
    Lyse

    September 26, 2020 at 4:13 pm #1248694
    tremblayly

    Hi
    Also, I have assigned the color related images in the variations but when I select the specific variation, the images don’t switch.
    Thanks
    Lyse

    September 26, 2020 at 4:24 pm #1248696
    tremblayly

    Hi
    For the gallery, I switched to the WC gallery option in my Enfold settings and the switching works. As well the pictures look less blurry.
    Thanks
    Lyse

    September 26, 2020 at 4:29 pm #1248697
    tremblayly

    Found another issue using the WC gallery,
    The text that would appear at the bottom of the product image, when I switch to the secondary variable, the text displays above the large image.
    How do I fix that please,
    Thanks
    Lyse

    October 1, 2020 at 4:28 am #1249786
    Ismael

    Hi,

    Thank you for the inquiry.

    We tried to access the site using the account above but the info seems to be incorrect. Please post the correct htaccess info in the private field so that we could check the product page.

    Best regards,
    Ismael

    October 1, 2020 at 2:32 pm #1249889
    tremblayly

    Hi
    I have added the site access credentials below.
    Sometimes you get prompted to login twice.
    Thanks
    Lyse

    October 2, 2020 at 8:02 pm #1250196
    tremblayly

    Hi Ismael,
    Any feedback yet. I’m ready to launch by the end of the day if I an get this display issue fixed.
    Thanks
    Lyse

    October 5, 2020 at 12:16 pm #1250572
    Ismael

    Hi,

    Sorry for the delay. We tried to login again using the info above but the username is unknown. Did you remove the account? Have you managed to fix the layout issue?

    Best regards,
    Ismael

    October 5, 2020 at 4:15 pm #1250612
    tremblayly

    Hi Ismael,

    I have launched so no access credentials are required and the URL has changed to: https://diyjewellery.com
    The issue still exists.
    Here’s a product url where if you select the variation Rose gold you’ll see what happens – the product gallery hides my static text at the bottom of the product image (DIY Jewellery is the manufacturer/supplier of Italian quality sterling silver and gold settings and bails.) and if you select the variation rose gold, the text gets displayed at the top of the product image.

    18Kt Gold Ancient Korean Character Bail with Cup & Peg Pearl Mounting 14.3×3.5mm

    Thanks
    Lyse

    October 5, 2020 at 4:23 pm #1250614
    tremblayly

    Hi again,
    This issue is also happening on my other live website https://silviafindings.com/product/18kt-gold-chinese-character-bail-with-cup-peg-pearl-mounting-14-6×3-5mm
    Thanks
    Lyse

    October 8, 2020 at 12:06 pm #1251391
    Ismael

    Hi,

    Thank you for the info.

    We could use this css code to correct the layout of the share box and the product tabs below.

    .product .av-share-box {
	margin-bottom: 0;
}

.single .woocommerce-tabs {
	position: relative;
	top: 0;
}

    Please purge the cache and toggle or temporarily disable the minification after adding the css code.

    Best regards,
    Ismael

    October 8, 2020 at 11:55 pm #1251585
    tremblayly

    Hi Ismael

    That code snippet worked great and fixed the share area.

    I realize that the other issue I had with the added text below the product image, before the thumbnails, not longer worked as the hook I was using is now reserved for WooCommerce product gallery thumbnails. So I moved my text within the product summary.

    I would like to know why my product image does not have the image border properly displayed.
    Thanks
    Lyse

    October 12, 2020 at 4:47 am #1252154
    Ismael

    Hi,

    Did you set it to the default plugin gallery? This css code should add a border around the product image.

    .template-shop .single-product-main-image .woocommerce-product-gallery > div {
	border: 1px solid gray;
}

.template-shop .single-product-main-image .images a {
	border-style: solid;
	border-width: 0;
}

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    October 12, 2020 at 5:36 pm #1252307
    tremblayly

    Hi Ismael
    Thank you that worked perfectly. I use the WC 3.0 product gallery
    This ticket can be closed.
    Thank you for all of your help.
    Lyse

    October 13, 2020 at 5:41 am #1252420
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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