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  • #1112217

    Hi,
    I have just updated a website to WordPress 5.2.2 and updated the Enfold theme to 4.5.7 and loaded the Envato Token.
    All new posts or any post I have altered using the Advanced layout builder will not display the post image on the single page post.
    Theme is currently set to display ‘Feature image as big’
    I have systematically turned off each plugin to see if one is causing the problem, however even when all plugins are off, the image on the newly created or updated single page posts still did not display the image.
    Your suggests would be welcome. :)

    #1112265

    Hey vic98,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1112468
    This reply has been marked as private.
    #1112518

    Hi,

    Thanks for the login token. I see that you are using the Layout Builder to create your post, when doing to then everything needs to be added to the post manually. That includes the featured image. Could you try to add it to the top of the post using and Image element for instance?

    Best regards,
    Rikard

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