Viewing 24 posts - 1 through 24 (of 24 total)
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    Posts
  • July 1, 2021 at 4:05 pm #1308336
    koen_dieren

    Hi!
    The layout of my single blog post pages is broken and the sidebar widgets are not loading, https://www.beachbraces.org/how-to-fix-a-gummy-smile/ .
    The theme is on the latest version and I have deactivated all plugins to see if it solved the issues. Can you help me figure out why the layout is breaking?

    July 2, 2021 at 1:40 pm #1308501
    Rikard

    Hey koen_dieren,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 2, 2021 at 10:01 pm #1308544
    koen_dieren

    Hi Rikard,

    Sure, please find login information attached.

    July 4, 2021 at 6:28 am #1308631
    Rikard

    Hi,

    Thanks for that. What happens if you disable all plugins, and activate the parent theme? You might want to try this on a staging copy of the site, if you don’t want to do it on the live site.

    Best regards,
    Rikard

    July 8, 2021 at 4:06 pm #1309271
    koen_dieren

    Hi Rikard,
    It seems to work find than, when I switch back it’s broken again on the single blog post

    July 10, 2021 at 5:57 am #1309472
    Rikard

    Hi,

    Thanks for the update. I’m not sure I understand what you are saying, when you switch back to what? If you are referring to when you activate your child theme, then that means that the problem is coming from your child.

    Best regards,
    Rikard

    July 11, 2021 at 2:19 pm #1309576
    koen_dieren

    Hi Rikard,

    When I switch to a default WordPress theme the website works fine, the layout of the blog and single blog item are not broken.

    The moment I switch back to the Enfold theme the layout of the single blog item is broken again.

    July 12, 2021 at 5:02 am #1309665
    Rikard

    Hi,

    Thanks for the update. Are we allowed to temporarily disable plugins for debugging purposes? I can’t reproduce this problem on a test installation, and we’ve had no other users reporting the same thing using the version you are running. It’s very likely that this problem is caused by something local on your site.

    Best regards,
    Rikard

    July 12, 2021 at 10:15 am #1309705
    koen_dieren

    Hi Rikard,

    Yes please go ahead.

    July 13, 2021 at 7:00 am #1309885
    Rikard

    Hi,

    Thanks for that. I disabled all plugins, and the layout went back to normal after that, which means that one of your plugins is causing this problem. Please try disabling all plugins again, then activate them back one by one, to see which one is causing this problem.

    Best regards,
    Rikard

    July 13, 2021 at 11:15 am #1309916
    koen_dieren

    Hi Rikard,
    When I disable all the plugins it goes back to the normal layout but it doesn’t display the sidebar widgets

    July 13, 2021 at 11:18 am #1309917
    koen_dieren

    Also the styling of the header breaks

    July 13, 2021 at 11:20 am #1309918
    koen_dieren

    and the footer doesn’t display

    July 13, 2021 at 11:33 am #1309924
    koen_dieren

    So the layout remains broken

    July 13, 2021 at 1:24 pm #1309947
    koen_dieren

    Some more information:

    July 15, 2021 at 6:48 am #1310185
    Rikard

    Hi,

    Thanks for the update. Did you try to activate the parent theme while disabling plugins? The problem might be coming from your child theme. If the same thing happens when the parent theme is active, then please try reaching out to the support of the offending plugin, as we can’t debug problems with third party plugins.

    Best regards,
    Rikard

    July 15, 2021 at 3:03 pm #1310299
    koen_dieren

    Hi Rikard,

    When I deactivate all the plugins and activate the parent theme I still get a broken single post layout. The sidebar widget are not displaying and I get the an error:

    July 16, 2021 at 10:27 am #1310372
    Rikard

    Hi,

    Please try to completely delete the theme folder, then upload a fresh copy downloaded from your Themeforest account to see if that helps. Make sure that you have backups of the site before attempting this.

    Best regards,
    Rikard

    July 16, 2021 at 11:23 am #1310384
    flogee

    i have the same problem, only effects the post layout. for now i reverted back to an old enfold-version.

    July 17, 2021 at 12:08 pm #1310481
    koen_dieren

    Hi Rikard,

    Uploading a fresh copy fixed the issue, thanks!

    July 17, 2021 at 12:59 pm #1310487
    Rikard

    Hi,

    Great, I’m glad that you got it working again, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    July 18, 2021 at 11:01 am #1310577
    flogee

    I just uploaded a fresh copy of the latest version and replaced the whole folder, but still the single post layout was broken.
    then i disabled all plugins one by one. i found that W3 Total Caches causes the problem, now i try to find out how to solve this

    July 18, 2021 at 11:09 am #1310578
    flogee

    also the Clearify Plugin from Webcraftic seems to cause problems, i tried to solve it within the plugin’s settings but only disabling both of the plugins solved the problem as for now

    • This reply was modified 3 years, 4 months ago by flogee.
    July 19, 2021 at 5:41 am #1310676
    Rikard

    Hi flogee,

    If you need further help with your problem, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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