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I’m really needing Enfold support to give me an answer to the below request #post-626419
I can see the support team active on other people’s issues, but no-one has responded to mine. I’m currently unable to work on my website AT ALL due to this issue.
Can someone please advise what I need to do to resolve?
I’m new to Enfold and really need the support I’ve paid for through my license. If no-one can answer me please can you give me a number/email I can escalate this with please.
Thanks
SharonThanks
SharonHi Sharon!
We are happy to help all of our users and we work hard to get everyone’s issue resolved asap. Sometimes some issues require a quick and easy fix and some issues require research so it takes time kindly bare with us. Another reason why we could not see your ticket is because when you bump the system marks it as answered and push to the bottom. please avoid bumping instead just add “Urgent” on the topic.
We notice the error on your site please let us know if any modifications were made via FTP or on the backend in the dashboard.
If you made these change via FTP you can simply remove those codes or backup old header.php file and replace it with a fresh copy of header.php.
Another common reason this error shows up is when there is a white space in header.php efore the php code starts. Here you can find some helpful info that might help you resolve this issue http://stackoverflow.com/questions/8028957/how-to-fix-headers-already-sent-error-in-php
If it does not help, I am afraid you might need to replace all the theme files manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
Vinay
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