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  • July 31, 2017 at 7:29 pm #832363
    kccollege

    Hello
    I have the Enfold theme installed in the latest version (RTL site).
    And although the default settings are explicitly set to Sider on the left side it does not appear on some pages despite the settings on the pages themselves as described in the video:
    https://screencast-o-matic.com/watch/cbiwbYlz5M

    I’m not sure why it does not work and I’d be happy for help

    In addition there appears a strange yellow color by clicking on the top menu although it’s not set in the CSS anywher

    Thanks

    August 1, 2017 at 7:09 am #832621
    Jordan Shannon

    Hey kccollege,

    Have you attempted disabling all active plugins to rule out any conflicts?

    Best regards,
    Jordan Shannon

    August 1, 2017 at 11:44 am #832774
    kccollege

    Hi Jordan,

    Thanks for your reply.
    Yes I’ve turned off all the plugins and the problem remains.

    Thanks
    Eytan

    August 2, 2017 at 6:54 am #833212
    Rikard

    Hi Eytan,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the error you are describing.

    Best regards,
    Rikard

    August 2, 2017 at 10:28 am #833310
    kccollege
    This reply has been marked as private.
    August 2, 2017 at 2:49 pm #833492
    Rikard

    Hi Eytan,

    Thanks for that, though it looks like your Firewall is blocking me. Are you blocking specific countries? If so I can tag the topic for moderators located in countries which are not blocked.

    Best regards,
    Rikard

    August 2, 2017 at 4:52 pm #833553
    kccollege
    This reply has been marked as private.
    August 2, 2017 at 10:45 pm #833663
    Jordan Shannon

    Hi,

    Are there full-screen color sections on every page?

    Best regards,
    Jordan Shannon

    August 2, 2017 at 11:07 pm #833680
    kccollege

    Hi,
    No there is a Grid Row on these pages

    Thanks
    Eytan

    August 7, 2017 at 4:23 pm #835442
    Jordan Shannon

    Hi,

    Would you be able to provide FTP info so we have access to theme files?

    Best regards,
    Jordan Shannon

    August 13, 2017 at 1:37 pm #838220
    kccollege
    This reply has been marked as private.
    August 16, 2017 at 6:39 am #839707
    Ismael

    Hi,

    The sidebar is not displaying because it’s being pushed by the full width elements such as the grid row or the color section element. Try to add a 1/1 column element at the very bottom of the page and you should see the sidebar underneath the full width elements beside the column.

    Best regards,
    Ismael

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