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  • December 4, 2014 at 8:34 am #362739
    MtnStreamGroup

    I’m attempting to build multiple glossaries for our website using the CM Tooltip Glossary Pro+ plugin for WordPress. On each page that I put the glossary shortcode I’m using the Advanced Avia Page Layout. I’m putting a color section with an image along with a Special Heading and a text box under the color section. The text box has the glossary short code.

    The page looks and works perfectly when there is no sidebar. However, when I attempt to add a sidebar the sidebar items are pushed to the bottom of the page in a ‘gray section’.

    However, this issue doesn’t happen if the glossary is in a standard page (i.e., not using the advanced layout editor).

    I’ve created a support ticket for CMPlugins as well.

    What could be causing this problem?

    December 4, 2014 at 6:25 pm #363090
    MtnStreamGroup
    This reply has been marked as private.
    December 4, 2014 at 6:32 pm #363097
    Elliott

    Hi!

    What happens when you remove the color section? Does the markup change when you use a codeblock element instead of a textblock?

    Cheers!
    Elliott

    • This reply was modified 10 years ago by Elliott.
    December 4, 2014 at 7:18 pm #363145
    MtnStreamGroup
    This reply has been marked as private.
    December 4, 2014 at 8:00 pm #363191
    MtnStreamGroup
    This reply has been marked as private.
    December 5, 2014 at 6:43 pm #363742
    Elliott

    Hey!

    I’m not sure what it could be. I’m guessing the plugin output is breaking the color section markup. Perhaps it is echoing out the content instead of returning it.

    I would consider using it without the color sections or you can try checking the plugin files to see if it’s echoing content and if it is then try returning the output instead.

    Regards,
    Elliott

    December 5, 2014 at 6:47 pm #363746
    MtnStreamGroup

    I have to say I’m extremely disappointed in both Kriesi and CM Plugins. Both of you are passing the buck onto each other instead of actually trying to figure out the problem and fixing it.

    Furthermore, the color section and the glossary issue is site wide. I’d have to eliminate color sections or sidebars throughout the entire site, which isn’t a good thing for the site design.

    I did a search of the active plugin files. The Glossary.php file has 80 echo statements.

    December 6, 2014 at 2:04 am #363977
    Ismael

    Hi!

    Have you tried using the text block instead of the code block? Also, please place the element inside a 1/1 column layout. See if that helps. Aside from that, I don’t think we can help you further.

    I’m sorry but it is impossible to provide support for all third party plugins that are available in the market or scripts from another author/developer. There is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not included on the theme package will need to be directed to the plugin author.

    Thank you for your understanding.

    Cheers!
    Ismael

    December 6, 2014 at 5:21 am #364017
    MtnStreamGroup

    Please read my notes again. I said that the glossary shortcode was and is in a 1/1 text block on the glossary page. I only put it is a code block after Elliot told me to and it didn’t work.

    There is no problem with the site or the sidebar when there is no color section used on any page. The problem is clearly a conflict between the color section and the plugin. And, as I said above, the problem happens not only on the glossary page but any page that has a color section and the copy, content or navigation has a word (term) in the glossary. Furthermore, on those pages, the tooltip popup does not activate as well.

    Quite frankly, I’m sick of both Kriesi and the plugin developer passing the blame onto each other. Someone has to come up with a solution.

    December 7, 2014 at 7:10 pm #364340
    Elliott

    Hey!

    Please understand that we cannot support third party plugins, it just would not be possible to support every plugin out there.

    That being said we try and help our customers out as much as possible so I would try changing the plugin code so it returns the output intsead of echoing it out. I think that has a good chance of solving the problem. If your not sure how to do this then it would be best to hire a freelancer to help you out or it would probably be easier to find a different plugin to use.

    Best regards,
    Elliott

    December 7, 2014 at 7:45 pm #364343
    MtnStreamGroup

    How about Kriesi incorporating more plugins into your theme, like X theme from Themeco does. CM Tooltip Glossary Pro+ is supposed to be one of the top 5 glossary plugins according to multiple reviews. Furthermore, it is the only glossary plugin that allows for developing multiple glossaries.

    I’m extremely disappointed in Kriesi and the lack of support for their product.

    December 8, 2014 at 4:46 pm #364727
    Yigit

    Hi!

    Please request CM Tooltip Glossary Pro+ compatibility here – https://kriesi.at/support/enfold-feature-requests/
    3rd party plugin incompatibility definitely should not be considered as “lack of support for the product”. Sorry that you are feeling this way. I am closing this topic for now. If you have any other questions or issues, please feel free to start a new one.

    Cheers!
    Yigit

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