Viewing 21 posts - 1 through 21 (of 21 total)
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  • #1015703

    Hi Support Team,
    My sidebar is set to 80/20 as it grows my content keep on squeezing with a white empty space at the right side of the sidebar.
    could you please take look and let me know what am doing wrong.

    TIA
    Alhaji

    #1016064

    Hey Alhaji Alpha,

    Could you please attach some screenshots of the issue?

    Which screens sizes do you mean?

    Best regards,
    Victoria

    #1016166
    This reply has been marked as private.
    #1016359

    Hi,
    Your page content has a max-width of 1010px, above that screen size your page margins grow to center the content.
    Your main content max-width is 73% of your page.
    Your sidebar with is set to “auto” so it takes up the extra space after 73%, but it looks larger as the screen gets larger because of the page margin after 1010px
    At Enfold Theme Options > General Layout > Dimensions: please look at “Content + Sidebar width” you could set that to 100% and set the “Maximum Container width” to 1600px or to suit, to reduce the page margin and maximize your content width.

    Best regards,
    Mike

    #1016958
    This reply has been marked as private.
    #1017036

    Hi,
    Thanks for the screenshots, but the source code of the page still shows the container max-width is 1010px
    Are use using a caching plugin? If so please flush it.
    Otherwise, Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    #1017064

    Thanks

    • This reply was modified 6 years, 1 month ago by Mike. Reason: moved password to Private Content area
    #1017293

    Hi,
    Thank you for the login, I see that you are using Enfold v4.0.7, which is pretty old now. I took a look at your settings and css files and I found that you had a max-width of 1010px encoded in your grid.css on line 76. I’m not sure if this was a error in that version, or if someone added, but I commented it out so the width from your theme settings will take effect.
    This seems to have solved the issue, please clear your browser cache and check.

    Best regards,
    Mike

    #1017821
    This reply has been marked as private.
    #1017880

    Hi,
    Glad this helped.
    The latest version is 4.4.1, try going to your Theme Forest account and downloading the latest version, and manually updating via FTP.
    First please make a full backup using your webhost backup tools.
    Then via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”
    There have been many changes since v4.0.7, so you may need to make a few minor adjustments once you update.
    If you don’t feel comfortable with these steps, we can assist if you post FTP access in the Private Content area, and link to your copy of Enfold (that you download from your Theme Forest account) in DropBox or Google drive.

    Best regards,
    Mike

    #1017889
    This reply has been marked as private.
    #1018087

    Hi,
    I’m not familiar with this, all sales and licenses are managed by Theme Forest. Please try contacting them to to resolve this as they will have the records and ability to issue a new license, or add the purchase to your account.

    Best regards,
    Mike

    #1050820

    HI Mark,
    finally I was able to recover my account and downloaded the latest version I may need help with the updating process.

    Thanks , looking forward to your help.

    #1050951

    I tried following your recommendation I rename the old enfold and upload the updated version of the enfold and clear my brewers cacher nothing new I’m really not sure what i didn’t do right.
    I will be happy if you could take a look.

    thanks

    #1051133

    Hi,
    I’ll be happy to assist, Please include a admin login & FTP access in the Private Content area.

    Best regards,
    Mike

    #1051290

    Hi Mike,

    Here is my admin details:

    I have two websites registered under my account look for asoisrael.org once you in you will have access to the ftp.

    Thanks
    Alhaji

    • This reply was modified 5 years, 10 months ago by Mike. Reason: hid login info
    #1051399

    Hi,
    Thanks, but FTP says that the password is not correct, I tried with a capital first letter and also not, please check.

    Best regards,
    Mike

    #1051928

    Hi Mike,
    Take a look at the screenshot https://i.gyazo.com/b6632afdafd7e17d86f51e016b008e2b.png
    my ftp account is linked to my admin aspect to my hosting account and the uses name and password:
    I just double check it both work perfectly

    thanks

    • This reply was modified 5 years, 10 months ago by Mike. Reason: moved password
    #1052167

    Hi,
    Thank you for the login, you had updated the theme correctly, there must have been a caching issue, where the new css didn’t completely take hold. It’s all set now
    Please clear your browser cache, maybe a couple of times, and then check.
    Thank you for your patience.

    Best regards,
    Mike

    #1052388

    Thank you so much mike the new version is amazing I really enjoyed it.

    All good and set to go!

    #1052543

    Hi,
    That is great news!
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 21 posts - 1 through 21 (of 21 total)
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