Shortcodes not working

Any updates here?

Hey Rikard, thank you for your reply. This is a live website and one I am very protective off, as such I am a bit hesitant to provide admin access but I am more than happy to follow your troubleshooting steps and comply with any instructions.

I am a developer myself so I have no issues with digging through. To that end, I am providing some of the info I am certain you would like to have a look at in the private section.

Thanks!

• This reply was modified 8 years, 11 months ago by momon.

Hey Andy, thank you.

Please refer to the screenshot bellow. Take note that the shortcode for [av_one_third first] is not being processed and instead it is just outputting the shortcode itself. This is breaking the layout of what I have setup.

Thank you.

That has no effect. I removed everything and even reverted to the original theme and also disabled all plugins. The problem is with the theme, it is not translating the shortcodes on the portfolio items specifically in the “Add Preview Text” field for each item. It does convert them correctly in the body of the page, just not on the “Add Preview Text” box that is available on each item.

Thanks.

I did explain before (twice) that I have already tried that and even after updating the theme tried a second time.

It makes no difference.

Try this on one of your demos so you can reproduce it:

[av_one_third first]
One Third Column
[/av_one_third]
[av_two_third]
Two Thirds Column
[/av_two_third]

That should be on a porfolio entry, on the “Preview Text Box” at the bottom of the entry. This is the portion that shows up on the main gallery page when you click on an item.

I’ve tried that on the parent theme with NO PLUGINS installed and nothing other than your theme enabled and it DOES NOT converts the shortcodes, it just outputs the shortcodes itself without processing. So in your demo it should result in the same, you could then troubleshoot further once you have confirmed the bug.

Thanks!

is that on 3.4.7?

php safe mode is disabled on the server.

Thank you. That seems like a viable alternative but sadly it would take me too long in adjusting all the portfolio entries one by one for this so I decided to disable the functionality.

I still feel this is a bug, Im not sure if perhaps it is related to a recent update and my active php version (5.4) or what exactly is causing it but I have ruled out everything else.

I have disabled all the plugins, I have removed all the themes except for the parent and the problem still happens, since I have nothing else under wordpress other than the main theme I am inclined to think the problem is with the theme. I wonder if in your test you are running wordpress 4.4 which is what I have and perhaps the issue is specific to this wordpress version?

Thanks.

Ok I was finally able to create a development website that I can provide login for.

I have removed all plugins and activated the parent theme for you to test.

That didn’t make a difference.

I reverted the change back to original but have now enabled file editing in case you want to try out yourself. You should be able to edit within wordpress now. I have also given you ftp access bellow just in case

Check that same sample again.

Looks like the bug is related to using two thirds column.

This DOES NOT WORK:

[av_one_third first]Add Content here[/av_one_third]
[av_two_third]Add Content here[/av_two_third]

This DOES WORK:

[av_one_third first]Add Content here[/av_one_third]
[av_one_third]Add Content here[/av_one_third]
[av_one_third]Add Content here[/av_one_third]

I’m not sure that makes sense at all (using an empty tag). I can use it as a work around but ideally it should work with only two (and it was working before, it only broke after an update). So would you confirm this is in fact a bug and escalate it for a future fix?

Thanks.

Right-o and I appreciate your help here, but I’ve given you full access to the server, you can see the only thing installed and active is the parent theme and nothing else. I’m happy to tweak whatever server settings you believe are causing this but I don’t think that’s the case.

I’m running php 5.4 if that’s relevant but can easily switch to any other php version.

I just want an appropriate solution because going back to edit ALL of my portfolio items is not really an option and adding an empty tag is not precisely a professional solution here.

Cheers,
Jose R. Lopez

I appreciae the help Jossue, I still want to try and get to the bottom of this.

I have tested every php version (default install) from php 5.2 to php 5.6. Everything yields the same result. So I went ahead and tested the exact same install on a completely different server of mine with a default easyapache build of php and had the exact same results.

Can you tell me the exact php version you have installed where you said you tested my code and it worked correctly for you? And if you can provide the php.ini I can replicate your exact same setup, that would allow us to see if the bug is related to my environment or a theme bug since you are still on the fence.