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April 14, 2016 at 10:51 am #613677
Hi,
when a order is completed, the mail which is sent to the customer get’s some content from pages like “AGB” “Widerrufsrecht” “Datenschutzerklärung” attached to it. But it also attaches the shortcodes to it – this is what a customer sees in his email:
[av_section min_height=“ min_height_px=’500px‘ padding=’default‘ shadow=’no-shadow‘ bottom_border=’no-border-styling‘ scroll_down=“ id=“ color=’main_color‘ custom_bg=“ src=“ attach=’scroll‘ position=’top left‘ repeat=’no-repeat‘ video=“ video_ratio=’16:9′ video_mobile_disabled=“ overlay_enable=“ overlay_opacity=’0.5′ overlay_color=“ overlay_pattern=“ overlay_custom_pattern=“] [av_icon_box position=’left_content‘ boxed=“ icon=’ue81f‘ font=’entypo-fontello‘ title=’Widerrufsbelehrung‘ link=“ linktarget=“ linkelement=“ font_color=“ custom_title=“ custom_content=“ color=“ custom_bg=“ custom_font=“ custom_border=“] Information über Dein Widerrufsrecht und die Folgen des Widerrufs [/av_icon_box]
April 14, 2016 at 4:08 pm #614055Hey Tom!
Thanks for getting in touch with us!
Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.
Cheers!
JordanApril 14, 2016 at 4:13 pm #614063Hi, pls see question in private content
April 18, 2016 at 9:40 am #616212Hey!
Did you add shortcodes in the email fields? Emails cannot render shortcodes so it’s not allowed. Use html codes instead. Please post the url to the page with the issue. We will not change anything without permission.
Regards,
IsmaelApril 18, 2016 at 11:12 am #616260Hi,
no, I did not use shortcodes in the mails themselfes. When a order is completed, the order completed mail pulls the content of the pages “terms and conditions”, “data safety” and “rights of withdrawal” and ad them on the bottom of the mail. In the pages themself I’m using shortcodes.
I’ll prepare the development page for having a loggin I can send but it will take some time
April 19, 2016 at 4:24 pm #617522Hey!
deactivate all plugins but WooCommerce by WooThemes to check if one is causing this issue. Make sure to use newest WP and theme version (Enfold v.3.5.3).
Post login details here as private reply, then we can take a closer look into it.
Cheers!
AndyApril 20, 2016 at 10:24 am #618137Hi,
I think I found the troublemaker, it is WooCommerce Germanized I asked there for a soultion as well.
But maybe you now an answer as well.
Thanks for helping and sorry, I could not accomplish yet to setup access to the backend.
Tom
April 22, 2016 at 12:13 pm #619827Hey!
check out this: https://kriesi.at/support/topic/woocommerce-de-erweiterung-fur-kriesi-themes/
Cheers!
Andy -
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