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Viewing 21 posts - 1 through 21 (of 21 total)
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  • November 2, 2020 at 11:18 am #1257552
    Ralph12

    Hi,

    I noticed that the shopping cart icon has some issues:

    • Even with a product in the shopping cart, it show “0” icon and “no products” on hoover, both on mobile and desktop;
    • On mobile, the shopping cart icon briefly shows up on the shopping page and then disappears… it doesn’t show up at all on the front page for example.

    Can caching perhaps cause this odd behaviour?

    • This topic was modified 4 years, 1 month ago by Ralph12.
    November 2, 2020 at 11:02 pm #1257743
    Victoria

    Hey Ralph12,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    November 3, 2020 at 7:17 am #1257879
    Ralph12

    Hi Victoria,

    Thanks for your reply! I’ve added the link to private content.

    Best,

    Ralph

    November 4, 2020 at 10:49 pm #1258470
    Victoria

    Hi Ralph12,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 5, 2020 at 8:04 am #1258537
    Ralph12

    Hi Victoria,

    I wanted to, but I just checked the following shop demo: https://kriesi.at/themes/enfold/shop/ And it looks like the demo has similar cart icon issues. If you put an item in the cart (on desktop) and browse to other pages, the cart icon is completely gone on desktop. It only comes back once you’re on the cart page itself. I did not yet test this on mobile.

    Can you confirm the issue with the demo?

    Best,

    Ralph

    November 7, 2020 at 4:05 pm #1259055
    Ralph12

    Hello?

    November 9, 2020 at 6:08 pm #1259314
    Victoria

    Hi Ralph12,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
#top .cart_dropdown {
    right: 0px;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    November 11, 2020 at 5:06 pm #1259926
    Ralph12

    Hi Victoria,

    Thank you! I just tried the code, but it makes the shopping cart icon visible all the time, even when it’s empty?

    Best,

    Ralph

    November 16, 2020 at 1:25 pm #1260710
    Ralph12

    Hi,

    I was wondering if this issue can be fixed?

    Thanks,

    Ralph

    November 16, 2020 at 11:42 pm #1260813
    Victoria

    Hi Ralph,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 18, 2020 at 1:07 pm #1261260
    Ralph12

    Hi Victoria,

    I’d like to, but I checked the demo again and the shopping cart seems to have the same shopping cart bug… put a product in the cart and the cart icon shows up in the header, go to another page and the cart icon is gone. Only when a new product is put in the cart, the cart icon comes back.

    I’ll try disabling plugins and such, but I think the theme itself is the real cause. Also, it used to worked correctly quite a while ago.

    Is there something else I can try, except disabling plugins?

    Best,

    Ralph

    November 24, 2020 at 4:12 am #1262563
    Ismael

    Hi,

    We could not reproduce the issue on our own installation, so it is probably an issue with a plugin or a custom script. The demo still contains an older version of the theme, which is probably why it displays the same issue.

    Is there a staging or development version of the site where we could check the issue? We would like to be able to disable the plugins while debugging the site.

    Best regards,
    Ismael

    November 24, 2020 at 8:56 am #1262595
    Ralph12

    Hi Ismael,

    For some reason there has been a slight improvement. Now the cart icon sticks to the header at all times, when there’s a product in the cart. But the cart icon itself states it’s empty, the moment you visit another page after putting a product in the cart. The cart icon’s hover info also shows an empty cart, while it’s not.

    Also, when I leave the product(s) in the cart and open a new browser tab, the cart icon function perfectly… it sticks to the header and it displays the product list on hover and the quantity number on all pages.

    I’ve tried without plugins, except WooCommerce, yet this didn’t solve the issue. So, I’ve made an administrator account for you. Please check the private data box for the logins. I’ve made a database backup, so you can work safely on the website.

    Thanks in advance!

    Best,

    Ralph

    November 27, 2020 at 1:07 am #1263417
    Ralph12

    Has anyone checked my site already?

    November 27, 2020 at 4:13 am #1263430
    Ismael

    Hi,

    Sorry for the delay. We are not yet sure why the initial product is not visible in the mini cart, and why the list only shows when another product has been added to the cart.

    Could we have access to the file server? Please post the FTP details in the private field so that we could debug the issue properly.

    Best regards,
    Ismael

    November 30, 2020 at 7:59 pm #1264053
    Ralph12

    HI,

    I’ve installed a file manager plugin, which you can use from WP admin. Will that work?

    Best,

    Ralph

    December 3, 2020 at 6:38 pm #1264827
    Ralph12

    Anyone?

    April 14, 2021 at 1:46 am #1294225
    hacart

    Hey guys,

    I haven’t been able to find a solution for this very issue. Could anybody please guide me?
    Link was provided, just in case you happen to require it.

    Great Regards,

    H

    April 14, 2021 at 12:36 pm #1294368
    Ismael

    Hi,


    @hacart    : Thank you for following up. The cart is properly displaying any product that we added to it. How can we reproduce the issue? Please provide a screenshot using imgur or dropbox.

    Screenshot: https://imgur.com/sT16GCY

    Best regards,
    Ismael

    May 2, 2021 at 2:20 am #1297756
    hacart

    Hey Ismael,

    Hope you’re doing great.
    Do you notice that the usual product/item counter is absent in the image you provided? The cart has always added products correctly but never showed up any number as it should and that’s what is need some correction pls.

    Cheers,

    h

    May 3, 2021 at 6:44 am #1297890
    Ismael

    Hi,


    @hacart    : The cart counter is actually there but for some reason the text color is set to be the same as background color, they are both white, so it is not visible. To adjust it, please use this css code.

    #top .av-cart-counter {
    background-color: blue;
    color: green;
    border: 1px solid red;
}

    Best regards,
    Ismael

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