Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 26, 2019 at 3:42 pm #1083134
    yoice

    Hallo,

    ich habe eine Problem mit dem Warenkorb.

    Sachen die im Warenkorb sind, lassen sich nicht löschen, weiter Produkte lassen sich nicht hinzufügen?

    Mit freundlichen Grüßen

    Google translates:

    Hello,

    I have a problem with the shopping cart.

    Items in the shopping cart can not be deleted, products can not be added further?

    Yours sincerely

    • This topic was modified 5 years, 9 months ago by yoice.
    March 27, 2019 at 1:42 pm #1083589
    Victoria

    Hey yoice,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    March 27, 2019 at 2:17 pm #1083612
    yoice

    Hello Victoria,

    Thank you, I have entered the data in the private field.

    March 27, 2019 at 3:57 pm #1083684
    yoice

    Jetzt scheint es zu funktionierten….

    Now it seems to be working ….

    • This reply was modified 5 years, 9 months ago by yoice.
    March 28, 2019 at 12:48 am #1083844
    yoice

    Nachtrag:

    wenn man angemeldet ist im Firefox ist die Funktion des Warenkorbs okay, aber im Google Chrome und Safari funktioniert es nicht

    Google translates

    addendum:

    if you’re logged in to Firefox, the functionality of the cart is okay, but it does not work in Google Chrome and Safari

    March 28, 2019 at 9:46 am #1083986
    Victoria

    Hi yoice,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    March 28, 2019 at 10:09 am #1084003
    yoice

    Translated with Google

    Thank you, I have turned off all plugins and then only woocommerz turned on again.

    It is unfortunately the same problem, the shopping cart can not be filled, or change.

    Everything I do in the shopping cart is not available in the shopping cart

    It looks different when logged in, then it seems to work.

    The whole problem has arisen because the hosting provider has changed the server

    Many thanks for your help

    Vielen Dank, ich habe alle Plugins abgeschaltet und dann nur woocommerz wieder eingeschaltet.

    Es ist leider das gleiche Problem, der Warenkorb lässt sich nun nicht befüllen, oder ändern.

    Alles was ich in den Warenkorb tue, ist dann im Warenkorb aber nicht vorhanden

    Anders sieht es aus, wenn man angemeldet ist, dann scheint es zu funktionieren.

    Das ganze Problem ist entstanden, weil der Hosting Anbieter den Server gewechselt hat

    Vielen Dank, für Eure Mühe

    March 28, 2019 at 3:25 pm #1084130
    yoice

    Translated by Google:

    supplement

    The shopping cart is already working after: “FPM application served by Apache served on Fast CGI application of Apache Served” has been switched

    Unfortunately, the order process ends now with an “Internal Server Error”

    Nachtrag

    Der Warenkorb funktioniert bereits, nachdem: „FPM Anwendung von Apache bedient auf Fast CGI Anwendung von Apache Bedient“ umgestellt wurde

    Leider endet jetzt jedoch der Bestellvorgang mit einen „Internal Server Error“

    March 30, 2019 at 10:39 am #1084840
    yoice

    Google translates:

    Hello everybody, I think I found the mistake.

    it was due to the database, which was probably incorrectly recorded after a server change and consider the request as done.

    Many Thanks

    Hallo Zusammen, ich meine den Fehler gefunden zu haben.

    es lag an der Datenbank, die nach einem Serverwechsel wohl fehlerhaft eingespielt worden ist und betrachte die Anfrage als erledigt.

    Vielen Dank

    March 31, 2019 at 7:36 am #1085023
    Rikard

    Hi,

    Thanks for the update and sorry for the late reply, so everything is working as it should now then?

    Best regards,
    Rikard

    March 31, 2019 at 11:15 am #1085036
    yoice

    Google translates

    Hello Rikard,

    many thanks! My request can be closed.

    The problem was a faulty database.

    In addition, I have renewed all the files from WordPress, Enfold and Plugins and now it seems to work.

    Yours sincerely

    Hallo Rikard,

    viele Dank! Meine Anfrage kann geschlossen werden.

    Das Problem war eine Fehlerhaft eingespielte Datenbank.

    Zusätzlich habe ich alle Dateien von WordPress, Enfold und Plugins erneuert und nun scheint es zu funktionieren.

    Mit freundlichen Grüßen

    April 1, 2019 at 8:33 am #1085330
    Nikko

    Hi yoice,

    We’re glad to hear that it’s fixed :)
    And thanks for pointing out what caused the issue.
    Thanks again for using Enfold and have a great day!

    Best regards,
    Nikko

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