Viewing 25 posts - 1 through 25 (of 25 total)
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  • January 31, 2022 at 12:20 pm #1338037
    margiela

    hi
    the shop page is not visible
    https://ramesushi.it/asporto/
    i try to insert in child theme finction
    add_theme_support( ‘avia_custom_shop_page’ );

    the problem seems to be solved … but after some time it doesn’t work again

    February 1, 2022 at 4:42 am #1338113
    Ismael

    Hey margiela,

    Thank you for the inquiry.

    The shop page seems to be displaying correctly on our end. We provided a screenshot in the private field. Are you still having the same problem on your end?

    Best regards,
    Ismael

    February 1, 2022 at 10:04 am #1338178
    margiela

    Ismael the shop page do not visible now
    can you check plese?

    ASPORTO

    February 1, 2022 at 10:28 am #1338180
    margiela

    I have now resaved the page and it works again

    February 1, 2022 at 11:15 am #1338187
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 1, 2022 at 11:30 am #1338192
    margiela

    the problem keeps repeating itself …
    it is not the first time that I save the page in order to resolve the error.

    Can you tell me what it can depend on?
    thank you

    February 1, 2022 at 12:07 pm #1338202
    Rikard

    Hi,

    Are you checking in incognito or private browser windows when you are encountering this problem? If not, then please try doing so.

    Best regards,
    Rikard

    February 1, 2022 at 1:38 pm #1338219
    margiela

    yes i try also whit private browser

    February 1, 2022 at 3:08 pm #1338245
    Rikard

    Hi,

    Thanks for the update. I’m seeing the same thing as in Ismaels screenshot on my end, how can we reproduce the problem you are seeing on your end?

    Best regards,
    Rikard

    February 1, 2022 at 3:59 pm #1338253
    margiela

    i don’t know how to reproduce it.

    February 1, 2022 at 4:12 pm #1338258
    Yigit

    Hey,

    Thanks for contacting us!

    I checked your website and I can see the content of your page as well. I attached a screenshot in private content field below.

    Does the issue happen when you use Advanced Layout Builder to create your shop page?

    Regards,
    Yigit

    February 2, 2022 at 9:42 am #1338402
    margiela

    hi, now the page do not works

    ASPORTO

    February 2, 2022 at 10:32 am #1338409
    margiela

    Does the issue happen when you use Advanced Layout Builder to create your shop page?
    no
    only after the last theme update

    February 2, 2022 at 11:53 am #1338424
    margiela

    now I have to re-save the page to be able to use the website
    because it’s almost time for lunch

    February 2, 2022 at 12:42 pm #1338453
    Rikard

    Hi,

    Thanks for the update. The page you are linking to is still working as it should on my end, please provide us with a way to reproduce the problem on our end if you need further help.

    Best regards,
    Rikard

    February 3, 2022 at 11:20 am #1338662
    margiela

    now the shop not work..
    can you check it?

    ASPORTO

    February 3, 2022 at 2:00 pm #1338689
    Rikard

    Hi,

    Still no problem on my end, checked in 3 different browser and in incognito/private mode.

    Best regards,
    Rikard

    February 3, 2022 at 2:12 pm #1338695
    margiela

    sorry..you have now seen it visible because I have re-saved the page ….. and the problem has been corrected … unfortunately I had to do it because the site is online and must be usable for orders

    every time I connect in the morning, even privately / incognito, the shop page is not visible ..
    I don’t know why ….. what could be the cause of the error?

    February 3, 2022 at 2:55 pm #1338705
    Rikard

    Hi,

    We’re not sure what the problem could be, but we would at least have to see it on order to help you out further. Maybe you could try to create a test page where we can see the actual problem?

    Best regards,
    Rikard

    February 5, 2022 at 12:05 am #1338971
    margiela

    https://we.tl/t-M9avaPZi2B

    The shop page is not visible
    … but after saving ..
    the shop page is visible again

    February 7, 2022 at 4:16 am #1339261
    Rikard

    Hi,

    Thanks for that. We appreciate that you provide us with information on what is happening on your end, but we would need to the see the actual problem on your site, in order to help you out. Could you create a test page where we could see the actual problem happening maybe?

    Best regards,
    Rikard

    February 7, 2022 at 9:49 am #1339283
    margiela
    This reply has been marked as private.
    February 7, 2022 at 12:34 pm #1339320
    Rikard

    Hi,

    Thanks for the update, it’s still working fine on my end though.

    Best regards,
    Rikard

    February 9, 2022 at 9:50 am #1339746
    margiela

    every day in the morning at 8 if I connect in incognito mode to the page https://ramesushi.it/asporto/ takeout I never have the products … I always have to re-save the page and then everything works …. to see an error you can see it in the morning because then I have to make the site work web for orders

    February 9, 2022 at 5:17 pm #1339841
    Yigit

    Hey,

    We would need to reproduce the issue to find out what is causing it. I think it would be the best if you could create a duplicate installation for us to test where we can try de-activating plugins etc. and then provide us with temporary FTP and WP admin logins to that site. Otherwise, we are not making any progress unfortunately :)

    Best regards,
    Yigit

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