Viewing 18 posts - 1 through 18 (of 18 total)
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  • November 13, 2015 at 1:28 pm #535352
    steinobert

    Hi support team,
    we just did your Enfold theme update wednesday. it seems everything works correct apart from the display of the shop banner image.
    the shop banner image is not displayed correct as before, it is just shown in a very small format under our text line within the shop banner (text and banner is correct, just picture is incorrect) and not in the correct format and size. we deleted the picture and uploaded again, but is still not working correctly.
    thanks for looking into that
    Werner

    November 13, 2015 at 2:46 pm #535396
    Yigit

    Hi Werner!

    Can you please post the link to your shop page so we can look into it? :)

    Cheers!
    Yigit

    November 13, 2015 at 3:30 pm #535442
    steinobert

    dear Yigit,
    here it is
    http://www.sheela.cc/shop/
    we removed the picture because it looked wired for clients…
    after the theme update it appeared within the banner but below the second text line and in a very tiny format (approx 2×5 cm)
    (before update it was the full sice of the banner and transparent/ behind the text line)
    thx Werner

    November 13, 2015 at 3:31 pm #535443
    steinobert

    in case i might can reproduce and do a screenshot for you. let me know if you need

    November 13, 2015 at 3:35 pm #535450
    Yigit

    Hi!

    Please post a screenshot. Currently it seems like you have not set a custom background image to your color section :)

    Cheers!
    Yigit

    November 13, 2015 at 3:49 pm #535466
    steinobert

    hi,
    i can not post the screenshot…don’t now why.
    please check the link now, it’s online
    thx
    Werner

    November 13, 2015 at 4:53 pm #535506
    Yigit

    Hi!

    Please edit your color section and choose to insert your background image in fullsize. Currently you are not inserting it in fullsize. If you need help, please create a temporary admin login and post it here privately so we can fix it for you.

    Regards,
    Yigit

    November 13, 2015 at 5:59 pm #535593
    steinobert

    ok, login send via PrivateContent.
    thx
    Werner

    November 13, 2015 at 6:02 pm #535596
    Yigit

    Hey!

    Login credentials are not working for me. Can you please check them once again?

    Best regards,
    Yigit

    November 13, 2015 at 6:16 pm #535625
    steinobert

    sorry, i’m not to familiar with this things. just confirmed again. please try again.
    Werner

    November 16, 2015 at 5:59 pm #536734
    steinobert

    hi, no feedback yet from your side…
    i deleted the foto again as it is not nice to see it fora long time within our shop.
    please can you look into this issue asap?
    thx Werner

    November 18, 2015 at 6:38 am #537831
    Ismael

    Hi!

    I added a banner in the shop page temporarily and it looks OK. Make sure that you select the correct thumbnail size: http://www.sheela.cc/shop/

    Best regards,
    Ismael

    December 7, 2015 at 10:29 pm #548371
    MarkusJonas

    Ich habe leider das gleiche Problem: Der Shop wurde jetzt neu eingerichtet und wenn ich ein Banner (Hauptbanner des Shops über die enfold-Konfiguration, weitere Banner je Kategorie) einfüge, werden diese nicht in voller Größe angezeigt. Auch erneutes anlegen der Shop-Seite oder der Kategorie, sowie neues Hochladen der Bilder löst das Problem nicht. Wer kann helfen?

    December 8, 2015 at 6:11 am #548526
    Ismael

    Hey!

    Did you select the thumbnail size before using the image as a banner? Before you actually add the image as a shop banner, you will have the option to select the thumbnail size. Make sure that you select the actual size of the image.

    Regards,
    Ismael

    December 8, 2015 at 3:44 pm #548801
    MarkusJonas

    Hi!
    Yes, I choosed “Fullscreen/Section Sliders – 1500×200”, but the image is shown too small on the page.
    Regards
    Markus

    December 14, 2015 at 4:19 pm #552436
    Andy

    Hi!

    link you have provided does not work for me. I get a 404 error page.
    Try to use a plugins like this: https://de.wordpress.org/plugins/simple-image-sizes/
    to be able to control images sizes in WordPress.

    Best regards,
    Andy

    December 23, 2015 at 2:01 pm #556967
    MarkusJonas

    Hi Andy,

    sorry, die Pfade hatten sich dann leicht geändert, daher hat der angegebene nicht mehr funktioniert. Also in enfold hatte ich noch einiges probiert, die Banner lassen sich einfach nicht anpassen und auf die richtige Größe bekommen. Hätte sie auf den Seiten gerne so eingebunden wie ein Fullsize-Slider, der auch in “normalen” Seiten möglich ist, sodass auch die Shop-Seiten das gleiche Erscheinungsbild haben.

    Mit Plugins habe ich dann nicht weiter experimentiert, habe mich für einen anderen Seitenaufbau entschieden.

    Viele Grüße

    Markus

    December 25, 2015 at 3:25 pm #557423
    Andy

    Hi!

    du kannst die Bildgrößen in Enfold auch direkt ändern, schau mal hier: https://kriesi.at/support/topic/enfold-image-sizes/#post-336176

    Gruß,
    Andy

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