Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 12, 2014 at 3:43 pm #334504
    DDamjanovic

    Hi,

    I use Enfold on four websites. On two the theme options have stopped working. I can change and save settings, colors, fonts, but nothing happens in the frontend. I don’t know since when the problem exists, I noticed it yesterday.

    WP & Enfold are up to date, tried to deactivate all plugins, to reinstall Enfold via FTP, check permissions, it does not resolve the problem.

    Actually I see other users with the same problem in the forum.

    Best regards
    David

    October 12, 2014 at 9:33 pm #334549
    mrussell1984

    I just bought the theme on Friday and have the exact same issue. Nothing I’ve updated in theme options have worked for me. If others are having this issue as well it’s obviously a major issue and should be addressed asap

    October 13, 2014 at 5:57 am #334628
    Josue

    Hi,

    Please create us a WordPress administrator account, you can post it here as a private reply (only mods will see them).

    Regards,
    Josue

    October 13, 2014 at 10:13 am #334756
    DDamjanovic
    This reply has been marked as private.
    October 13, 2014 at 11:19 am #334789
    mrussell1984
    This reply has been marked as private.
    October 13, 2014 at 10:16 pm #335208
    Josue

    Hey!


    @DDamjanovic    , the problem is related to the dynamic avia stylesheet, try the following: via FTP go to the /wp-content/uploads/dynamic_avia/ and remove the enfold.css file, then attempt to save the theme settings again.


    @mrussell1984    , in your case the dynamic stylesheet doesn’t exists, make sure the /wp-content/uploads/dynamic_avia/ folder is writable (CHMOD 777), also the login details you posted don’t work.

    Best regards,
    Josue

    October 13, 2014 at 11:55 pm #335260
    mrussell1984
    This reply has been marked as private.
    October 14, 2014 at 12:04 am #335265
    mrussell1984

    I tried to find the folder you said but i dont see it there? I did find a file called dynamic-css.php in the css folder of the theme but thats all I could find that looked similar

    October 14, 2014 at 3:05 am #335335
    Josue

    Hi!

    If there is no dynamic_avia folder, try creating one via FTP with 7777 permissions, this should be the correct path:

    /wp-content/uploads/dynamic_avia/

    Note that it’s not inside the theme folder.

    Regards,
    Josue

    October 14, 2014 at 9:23 am #335461
    DDamjanovic

    Hi Josue,

    it works again! But why it stopped working (edit: on 2 of 4 websites!) – is it a bug? I didn’t change the permissions…

    Best regards
    David

    October 18, 2014 at 6:15 am #337606
    Josue

    Hi!


    @ddamjanovic    , the theme doesn’t touch directory permissions, it could have happened because of particular reasons like changes in the server-side configurations.


    @mrussell1984     can you please create us a temporary FTP account? post it here as a private reply.

    Best regards,
    Josue

    March 10, 2015 at 5:03 am #408597
    jsgaden

    I’m having the exact same issues, and tried what you advised on ftp. Nothing

    March 10, 2015 at 5:55 am #408624
    Josue

    Hi @jsgaden,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

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