Tagged: , ,

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 21, 2017 at 8:55 am #841911
    philthebass

    Hi,

    I have a strange issue with one of my sites using Enfold.

    Whenever edit a post that uses the page builder, on update cpu and memory maxes out on the server making the entire site and server unresponsive for a few minutes each time.

    My host is suggesting disabling wp cron and upgrading to php7.0 or 7.1 , both of which I am reluctant to do as we’re using Event Espresso which relies on wp cron and is untested on php 7.

    We’re planning on creating a new test version on a separate server to check this out, but wondered if you had come across this issue before ?

    With thanks

    Regards

    Phil

    August 22, 2017 at 5:51 am #842305
    John Torvik

    Hey philthebass,

    To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    Best regards,
    John Torvik

    August 22, 2017 at 10:51 am #842406
    philthebass
    This reply has been marked as private.
    August 24, 2017 at 8:27 pm #843675
    philthebass

    Hi,

    Did you get a chance to take a look at this?

    I’ve disabled wp-cron as my host suggested, and set up a cron job to run every 5 minutes through cpanel. Yet still the server resources max out whenever I try to edit a post or page using the page builder.

    Maxed out

    https://screencast.com/t/Mef9vQzCPt0g

    • This reply was modified 7 years, 3 months ago by philthebass.
    August 24, 2017 at 10:29 pm #843717
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    August 26, 2017 at 11:24 am #844323
    philthebass
    This reply has been marked as private.
    August 26, 2017 at 11:49 am #844325
    philthebass

    Hi,

    I have disabled Yoast SEO and Wordfence as suggested by my host, and things improve, but the CPU is still running too high when editing or creating a page or post..

    I’m baffled.

    Thanks

    Phil

    August 26, 2017 at 7:12 pm #844403
    Mike

    Hi,
    In your screenshot, it looks like your max memory is 384mb, this seems very low to me, do you have the option to increase it? Most of the basic hosting packages I’ve seen lately start at 1gb. With a cron job run every 5 minutes, which is very often, you may wish to look into if your cron job is running into errors and creating thousands of log files.
    I would suggest creating a testing site on a different server, as you were planning, perhaps testing a different host that offers more physical memory.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.