Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 22, 2017 at 3:40 pm #781686
    thijsvanhalewijn

    Hi all!

    After updating to Enfold 4.0.5 and WP 4.7.4 and a couple of other plugins: I run into 2 problems:
    – product images are blurry (but I saw, there’s a temporary solution to that: will try that one, or wait until the next upgrade of Enfold)
    – more importantly: When wanting to Edit the product, it gives a 500 server error! So now we cannot change any products anymore.

    Seems like a conflict between software parts (plugins, theme, WP) but which could it be???

    Thanks for any help on this!
    KR
    Thijs van Halewijn

    PS: I rolled back WC to 2.6.14 now.
    All other plugins, the Enfold theme and WP core are of the latest versions!

    April 22, 2017 at 5:09 pm #781701
    Mike

    Hey thijsvanhalewijn,
    First it looks like you have applied the blurry image fix, as I don’t see any blurry images. Well done :)
    Next, I was able to edit the text of a product without any errors in the default editor.
    But possible issues I see right off is that you have installed “Thrive Visual Editor” and your WC is v2.6.14.
    I recommend deactivating all active Plugins and reactivating them one by one to isolate the issue.

    Best regards,
    Mike

    April 22, 2017 at 5:18 pm #781706
    thijsvanhalewijn

    Hi Mike, please note my PS:

    “PS: I rolled back WC to 2.6.14 now.”, hence, as we speak, the product is editable and blurry images are not the issue right now… thanks to the rollback.

    Didn’t know you would take a look in the weekend….: should I update to WC 3.0.4 right now, so you can actually experience the issues?

    April 23, 2017 at 12:18 pm #781930
    thijsvanhalewijn

    Yes! I made a crucial discovery!

    In my other website, which seemed to perfectly run WC 3.0.4, I discovered TWO crucial things:

    1. I cannot edit pages!
    2. When *disabling* ONLY the PDF invoice plugin, everything works fine!!!!!

    So, now, what to do? I can temporarily keep PDF Invoice disabled, at least while editing my pages/products

    But how to find out a more permanent solution to this?

    Thanks for any help!

    April 23, 2017 at 2:29 pm #781938
    Mike

    Hi,
    Great job! Now that you have discovered that a plugin is causing the issue, you could try contacting the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

    Best regards,
    Mike

    April 23, 2017 at 5:22 pm #781984
    tdcmystere

    As for me switching from php 7 to 5.6 resolve 500error i didn’t try to roll back wc but I’ve tryd WordPress to 4.7.3, same result.

    I have a dev site without enfold. Interesting that after updating wc and WordPress to latest my website showed me php mysql error parsing.

    So i modified my functions.php and Remplace all

    Mysql_escape by mysqli_escape

    And my website is back to life running on php 7.0.18
    I hope it helps

    April 23, 2017 at 5:29 pm #781988
    Mike

    Hi,

    @tdcmystere     thanks for sharing

    Best regards,
    Mike

    April 23, 2017 at 9:17 pm #782049
    thijsvanhalewijn

    Thanks Mike, will do!

    April 23, 2017 at 10:15 pm #782067
    Basilis

    Hey!

    If the pdf issue is not been solved after that, please consider to contact the plugin provider to help you out

    Regards,
    Basilis

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