Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 1, 2014 at 7:22 am #344497
    varelaray305

    hello,
    i recently updated enfold theme , and i get a 500 Internal Server Error . i cannot log in to wp dashboard.
    ive tried renaming htaccess file and no luck.
    i have done fresh install both wp and 3.0 theme and nothing
    only theme version that works is 2.9…..
    thank you in advance…..

    November 1, 2014 at 8:17 am #344510
    Arvish

    Hey varelaray305!

    Please try to disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.

    If you’re not able to disable via WordPress Dashboard, have a look here on how to disable plugins without accessing WordPress Dashboard:
    http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    If disabling any third party plugins does not help, please forward us administrative credentials(WordPress and FTP) to your site for us to have a closer look.

    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    Best regards,
    Arvish

    November 1, 2014 at 9:17 am #344515
    varelaray305
    This reply has been marked as private.
    November 3, 2014 at 3:20 pm #345272
    Elliott

    Hi!

    Your link is giving me a 404 error and I cannot login to your server. Can you check your server error logs and paste the errors you see here as a private reply so we can take a closer look?

    It would be best to contact your hosting provider and let them know about the troubles your having to see if everything is ok.

    Best regards,
    Elliott

    November 4, 2014 at 1:06 am #345663
    varelaray305

    thank you for the quick responses, fortunately the enfold theme was working well,
    the issue was with my godaddy hosting acc. I just finished migrating to a new host provider and enfold is back up and running.

    thank you all very your timely responses.
    ray

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