Viewing 17 posts - 1 through 17 (of 17 total)
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  • September 9, 2015 at 4:56 pm #500549
    Wouter Weststrate
    Guest

    Dear Kriesi,

    A client of me has a website with your theme (Sentence) installed http://www.burnys.nl. I’m not the creator of the website so i can’t upload a question on your forum. There are some minor errors on the website regarding image gallery’s. All uploaded images are replaced with blue question marks. I’m wondering if this could be fixed? Or if there is something wrong with the server? Can i update to wordpress 4.3 without any discomfort?

    Again sorry for the support question by email :-(

    Best regards,

    Wouter Weststrate

    September 9, 2015 at 4:58 pm #500553
    Yigit

    Hey Wouter Weststrate!

    Your client is using a very old version of Sentence theme, please update the theme to the latest version 2.3 – http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

    September 9, 2015 at 5:16 pm #500590
    Wouter Weststrate
    Guest

    Wow thanks a lot for the quickest response I’ve ever had on any forum!! I will contact my client first, but i’ll be back on this..

    September 9, 2015 at 6:03 pm #500656
    Yigit

    Hey!

    You are welcome :)
    We will keep the thread open and be waiting to hear from you

    Regards,
    Yigit

    September 10, 2015 at 10:42 am #500870
    Wouter Weststrate
    Guest

    Hé Yigit,

    We’ve decided! I’ll buy the theme for my client so we can update a.s.a.p. Is it necessary to update via ftp, or is it possible to update from inside wordpress?

    Regards,

    Wouter

    September 10, 2015 at 10:46 am #500873
    Yigit

    Hi!

    You can update the theme from WordPress backend as well :)

    Best regards,
    Yigit

    September 10, 2015 at 11:09 am #500891
    Wouter Weststrate
    Guest

    Is it as simple as uploading a new theme?

    September 10, 2015 at 11:16 am #500902
    Wouter Weststrate
    Guest

    I’m sorry i get an error uploading the zip file.. Can you tell me how to update the theme from WordPress backend?

    September 10, 2015 at 11:18 am #500903
    Yigit

    Hey!

    Yes, i recommended updating via FTP so that you could make sure to overwrite all files. That would be necessary since you are updating from a very old version :)

    Best regards,
    Yigit

    September 10, 2015 at 11:44 am #500924
    Wouter Weststrate
    Guest

    Hey Yigit,

    I completed the update, yay!
    Unfortunately the blue squares with question marks are still there.. Can you help out?

    Greetz Wouter

    September 10, 2015 at 11:47 am #500927
    Yigit

    Hey!

    Do you mind creating a temporary admin login and posting it here privately?

    Cheers!
    Yigit

    September 10, 2015 at 12:39 pm #500953
    Wouter Weststrate
    Guest

    Be my guest!

    September 10, 2015 at 12:42 pm #500958
    Yigit

    Hi!

    Can you please try de-activating all active plugins and check if that helps?
    Also, please register to our support forum here – https://kriesi.at/support/register/ and post your questions after logging in :)

    Regards,
    Yigit

    September 10, 2015 at 12:53 pm #500969
    WouterWest

    I’ve logged in now;-)

    De-activating didn’t help..

    September 10, 2015 at 1:03 pm #500976
    Yigit

    Hi!

    Thank you :)
    Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions
    Images currently cannot be found.

    Regards,
    Yigit

    September 10, 2015 at 1:08 pm #500982
    WouterWest

    Oké.. Let me guess. this can only be done via an ftp server.. :-)

    September 10, 2015 at 1:09 pm #500985
    Yigit

    Hey!

    Yes or cPanel if you have :)

    Best regards,
    Yigit

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