Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 4, 2016 at 12:26 pm #607507
    filz51

    Hi
    I don’t get the e-mails which are sent through the contact-form. Also the orders from our webshop get lost. Please have a look on that.

    • This topic was modified 8 years, 8 months ago by filz51.
    April 4, 2016 at 1:28 pm #607546
    Vinay

    Hi filz51!

    The login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add custom code if necessary to resolve the issue.

    Before you get back to us please try the following

    1. Use an alternate email that ends with gmail or yahoo .com
    2. Disable all plugins and check the same.
    3. Please check the spam folder if the emails are getting delivered to your spam folder.
    4. If the issue is still there please use a cf7 plugin https://wordpress.org/plugins/contact-form-7/
    5. If the issue is still there please disable enfold and try if the emails go thru in the default wordpress theme.

    The above steps will help zero in on the issue and we can resolve it faster for you.

    Regards,
    Vinay

    April 5, 2016 at 8:26 pm #608509
    ambersmarie

    Hi Vinay,

    I’ve had this problem for some time. It is now currently working (since the upgrade) with my gmail account. However, I need to get email sent to my domain @trustjane.com. Can you please advise the best way to get this resolved?

    Thanks

    April 6, 2016 at 6:49 am #608701
    Rikard

    Hi,

    Have you tried this? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Rikard

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