Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 7, 2018 at 4:41 pm #952746
    Unitedhomeexperts

    Hello,

    A longtime fan of Enfold as we’ve used it on our sites since 2013! Love the latest update and the opportunity it brings – recently noticed our self-hosted video backgrounds are no longer working after the update. YouTube works, but self-hosted does not.

    We’ve tried disabling plugins and WP Rocket but to no success in retrieving the backgrounds. I would greatly appreciate your assistance in figuring out what’s stopping the videos.

    Kind Regards,
    Emilio

    May 8, 2018 at 9:29 pm #953551
    Basilis

    Hey Unitedhomeexperts,

    Unfortunately we do have an issue that our development team is working to get it short out.
    Until then, we appreciate your patience.

    Best regards,
    Basilis

    May 9, 2018 at 2:16 pm #953938
    Unitedhomeexperts

    Hi Basilis,

    Thank you for your response. I’ll keep an eye out for the update – any ETA?

    Best,
    Emilio

    May 10, 2018 at 1:51 pm #954551
    Victoria

    Hi Emilio,

    Here is a thread for you to consider

    Selfhosted Video and Loop

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 10, 2018 at 9:27 pm #954895
    Unitedhomeexperts

    Hi Victoria,

    Thanks for that, I checked out that thread beforehand and resorted to YouTube videos as a workaround. I prefer self-hosted as it loads quicker, but this will do for now until it’s sorted out.

    Kind Regards,
    Emilio

    May 11, 2018 at 9:42 pm #955457
    Basilis

    Hi,

    Thank you for your understanding and patience.

    Best regards,
    Basilis

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Viewing 6 posts - 1 through 6 (of 6 total)
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