Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 20, 2018 at 5:31 pm #914907
    stephtaryn

    Hi,

    Unfortunately I still can’t get the color section video background to appear correctly as it used to in Enfold (it used to show up fine, in full width and in all browsers).

    I updated the theme each time a new version has been released and thought 4.2.3 fixed this problem. But unfortunately, the background video appears really small in Chrome, although it’s fine in Safari now.

    See screenshot I have linked to in the private content section.

    I have had to remove the background video from that webpage and instead have an image for now until this issue can be fixed.

    I have also now created a copy of this page that it happens on so you can see it for yourself (view it in Chrome).

    Steph

    • This topic was modified 6 years, 10 months ago by stephtaryn. Reason: Added another link for you to view the page with the issue
    February 21, 2018 at 4:02 am #915176
    Rikard

    Hey stephtaryn,

    Thanks for the screenshot. Please send us a temporary admin login and login URL as well so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 21, 2018 at 8:47 am #915319
    Guenni007

    what kind of video have you uploaded? i often used h264 high version 3.1 which seems to have the widest crossbrowser compatiblity.

    February 21, 2018 at 11:44 am #915361
    stephtaryn

    Hi Rikard,
    I’ve put the info in the Private Content section.

    Thanks,

    Steph

    February 21, 2018 at 11:47 am #915363
    stephtaryn

    Hi Guenni007,

    It’s a H264 mp4 movie that is 2084x1080px. I’m not sure if it’s version 3.1

    February 21, 2018 at 12:20 pm #915380
    Rikard

    Hi,

    Thanks for the login details, though something must have changed since I don’t see the problem anymore on my end. Maybe it was being cached and it expired? Please see private.

    Best regards,
    Rikard

    February 21, 2018 at 12:29 pm #915386
    stephtaryn

    I think you are looking at the wrong page that just has a background image, not a video (I can’t have the live homepage with a faulty background video so have just set that to have a background image for now).

    Can you look at the page I have linked to in the Private Content section? Ending in /home-2

    February 21, 2018 at 8:33 pm #915669
    Basilis

    Hi,

    The issue is been caused because of your configuration of WPCache.
    IF you configure it right ( or even disable it ) it will fix all the issues.

    Best regards,
    Basilis

    February 22, 2018 at 1:06 pm #916015
    stephtaryn

    Hi Basilis,

    Thanks – I have now sorted the issue – I unticked all the settings and then ticked each one (one at a time while reloading the webpage) to see which one(s) were causing the issue. In case anyone else has this problem then the two boxes in WP Fastest Cache that I unticked to solve it were: ‘Minify CSS’ and ‘Reduce HTTP requests through combined css files’.

    Thanks again for your help.

    Steph

    February 22, 2018 at 2:31 pm #916086
    Victoria

    Hi Steph,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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