Viewing 26 posts - 1 through 26 (of 26 total)
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  • June 14, 2021 at 11:26 am #1305568
    Ink_Eye

    Hi Everyone,

    I found a strange thing:

    A Client page that I setup earlier this year:

    Start

    When you open this page, the section with the video and the section with the claim “Wir machen unsere Kunden glücklich” is about 400% height. When you load the page a second time, everything is fine and the sections are 100% high.

    Maybe you can help, thanks!!

    Best regards, Thomas

    June 15, 2021 at 7:35 am #1305725
    Nikko

    Hi Ink_Eye,

    Can you try to disable CSS file merging and compression in Enfold > Performance?
    Then if you have a caching plugin, please flush out the cache.
    If that doesn’t work, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    June 17, 2021 at 3:23 pm #1306198
    Ink_Eye

    Hi Nikko,

    thank you for your reply!

    Login details below:

    June 18, 2021 at 4:55 am #1306272
    Nikko

    Hi Ink_Eye,

    Thanks for giving us admin access.
    The issue is now fixed when I disabled Javascript file merging and compression in Enfold > Performance.
    Please review your site.

    Best regards,
    Nikko

    June 21, 2021 at 4:54 pm #1306775
    Ink_Eye

    Hi Nikko,
    thank you! I checked it and it seems to work.

    It’s the same with the other website of my client. I did put the link below.

    I deactivated the same here. I will have a look at it here as well.

    Thank You!

    Best regards, Thomas

    June 22, 2021 at 12:29 pm #1306919
    Ink_Eye

    Hi Nikko,

    unfortunately the issue does still exist.

    Best regards, Thomas

    June 23, 2021 at 3:15 pm #1307164
    Nikko

    Hi Ink_Eye,

    I apologize for the delayed response.
    Do you have a caching plugin or your server have some caching feature? if yes, then please try to flush out the cache.
    If that does not help, please give us temporary admin access on the other site as well.

    Best regards,
    Nikko

    June 23, 2021 at 8:45 pm #1307205
    Ink_Eye

    Hi Nikko,

    no worries!

    It’s strange. Sometimes it happens, after loading the site several times the issue is gone.

    I put the login details below.

    Best regards, Thomas

    June 24, 2021 at 8:31 am #1307251
    Nikko

    Hi Ink_Eye,

    Thanks for giving us admin access.
    It seems to be fixed after switching to the parent theme (Enfold) then switching back to the child theme.
    Please review your site.

    Best regards,
    Nikko

    June 24, 2021 at 2:38 pm #1307316
    Ink_Eye

    Hi Nikko,

    thank you! Unfortunately the issue still does exist.

    Best regards, Thomas.

    June 26, 2021 at 8:11 am #1307501
    Nikko

    Hi Ink_Eye,

    This is how it looks on my end (screenshot in private content).
    Can you try to clear the browser cache?

    Best regards,
    Nikko

    June 28, 2021 at 12:13 pm #1307724
    Ink_Eye

    Hi!

    On my end it looks like this:

    https://we.tl/t-8yEleFRFGL

    The section heights on both websites do not work. Sometimes they do. And then they don’t.

    Client is unhappy- I do not know what to do. This is the first time that I face this issue since seven years of enfold usage. It’s strange.

    Best regards, Thomas

    June 29, 2021 at 6:58 am #1307866
    Nikko

    Hi Thomas,

    We are sorry to hear that.
    I have added this CSS code in your Quick CSS:

    #top .avia-fullscreen-slider,
#top .avia-fullscreen-slider .avia-slideshow {
    max-height: calc(100vh - 20px);
}

    Please try to review again your site and see if this helps.

    Best regards,
    Nikko

    June 29, 2021 at 2:10 pm #1307939
    Ink_Eye

    Thank you.

    I hope it helps.

    And für normal sections? The issue does still exist on the other website.

    Thank you for your help!

    Best regards, Thomas

    June 29, 2021 at 3:37 pm #1307958
    Nikko

    Hi Ink_Eye,

    For that site, please try adding this CSS code in Enfold > General Styling > Quick CSS:

    #top.home #av_section_1,
#top.home #av_section_1 .avia-slideshow {
    max-height: calc(100vh - 80px);
}

    Best regards,
    Nikko

    June 30, 2021 at 11:15 am #1308070
    Ink_Eye

    Hi Nikko,

    thank you very much!

    June 30, 2021 at 12:31 pm #1308108
    Nikko

    Hi Ink_Eye,

    You’re welcome :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    July 9, 2021 at 11:25 am #1309361
    Ink_Eye

    Hi Nikko,

    unfortunately the problem stil exists.

    At the moment it’s the section at the end of the page.

    Best regards, Thomas

    July 11, 2021 at 5:06 pm #1309591
    Nikko

    Hi Ink_Eye,

    I apologize for the delayed response.
    Can you give us temporary admin access to the site again? it seems the calculation for the height of the section is messed up.

    Best regards,
    Nikko

    July 27, 2021 at 9:37 am #1312668
    Ink_Eye

    Hi Nikko,

    Yes! Thank you.

    Best regards, Thomas

    July 28, 2021 at 12:33 pm #1313017
    Nikko

    Hi Ink_Eye,

    Is the link in private content still the one you’re referring?
    I tried to login with the credentials you gave but it doesn’t seem to work.

    Best regards,
    Nikko

    July 29, 2021 at 12:11 pm #1313233
    Ink_Eye

    Hi!

    It is for:

    August 2, 2021 at 6:14 am #1313817
    Nikko

    Hi Ink_Eye,

    Thanks, I have modified the section and it seems to be displaying properly on my end using Chrome and Firefox.
    Please review the page.

    Best regards,
    Nikko

    August 4, 2021 at 5:13 pm #1314435
    Ink_Eye

    Hi Nikko,

    on my end it’s still the same like in the video I recorded a week ago :/

    Tested in Safari, Firefox, Chrome.

    Cleared the browser caches.

    Best regards, Thomas

    August 7, 2021 at 9:48 am #1315009
    Nikko

    Hi Thomas,

    I have checked your site and it seems to show a Critical Error
    Can you try to update it to Enfold 4.8.6? as it contains patches for issues reported in 4.8.5

    Best regards,
    Nikko

    August 7, 2021 at 11:07 pm #1315064
    Ink_Eye

    Hi Nikko!

    I replied private

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