searching for a topic in the forum results in critical error on this website

[fogelfish]

When I attempt to search this forum for a topic, the only server response I get is “There has been a critical error on this website. Learn more about troubleshooting WordPress.” This is happening to me no matter what browser I use. Is anyone else experiencing this? Is there a fix?

• This topic was modified 9 months ago by fogelfish. Reason: To make it clear this is not about my own website; this is about the kriesi.at forum

[Mike]

Hey fogelfish,
Thanks but I’m unable to reproduce this error. Can you create a video of the steps you are using to create the error?

Best regards,
Mike

[fogelfish]

Is a quicktime .mov file okay or another format preferred?

[Ismael]

Hi,

Any format is acceptable as long as it’s web-compatible, but .mov tends to be larger compared to other formats. Consider converting it to mp4 or uploading it to platforms like YouTube or Vimeo. You can also upload it to services like Dropbox or any other file hosting websites.

Best regards,
Ismael

[fogelfish]

Ismael, there is very little to show but I have shared a link to the video in my Dropbox public folder. In short, I log in (if I’m not already logged in) — this is not shown — I type a word into the search field (either the upper or lower one at https://kriesi.at/support/) and press the Search button. After a few moments the error notification shows.

[Ismael]

Hi,

Thank you for the short clip.

We were able to reproduce the issue, but it only happens when searching for the keyword “overlay”. The error does not occur when using a different keyword. It’s possible that there are snippets or code in the resulting entries, either provided by us or the users, that are triggering the error. This is a little random quirk within the forum. Could you please specify the topic or any related issues you are trying to search for?

Best regards,
Ismael

[fogelfish]

Originally it failed in the same way on the keyword “lightbox” (without the quotes). Since then I’ve tried other random searches. It failed when searching on animation, sidebar, footer, footer height, and template but the search succeeded for “element template” (without quotes) and icons, font weight, mega menu, footer menu, sidebar widget and “footer height” WITH quotes.

The best I can tell is that it sometimes helps to add another word to a search term if the word by itself failed and “footer height” was an example where it worked with quotes added.

I’ll open a ticket for the question I had about the lightbox. Thanks.

[Yigit]

Hey,

The search issue should be fixed. If you find any other keywords that are breaking the search function, please let us know.

Regards,
Yigit

[fogelfish]

My searches are all going through now. Thanks.

[Ismael]

Hey!

Good to know! Please feel free to open another thread if you can’t find what you’re looking for in the forum.

Have a nice day.

Regards,
Ismael

[Author]

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