Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 4, 2021 at 10:07 pm #1314481
    CodeSamurai

    Hi,

    I’m sharing the URL to a search result for my customer. When we search for “Webinars” a list appears which is good, however, after the actual “Webinars” item in the list is displayed, the other items below it lose formatting and the display becomes wonky. What I’ve noticed so far is that the search results work for all other search terms I’ve tested, but any time when the “Webinars” item is displayed within the search results list, the rest of the list loses its formatting.

    Why is this one item causing a display issue? Is it a bug or something we need to fix with the Webinars item itself? The URL to the search results page is in the private content area.

    Thanks!

    August 6, 2021 at 12:09 pm #1314825
    Rikard

    Hey CodeSamurai,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 10, 2021 at 2:18 am #1315915
    CodeSamurai

    Hi Rikard,

    Thank you for the assistance. The login info is in the private content area as requested. Let me know what you find.

    Thanks!

    August 14, 2021 at 8:46 pm #1316758
    Mike

    Hi,
    Thank you for your patience and for the login, since it is a live site I made no changes.
    I examined the search results for Webinars with the error and for thank with no errors, and found that the error is a result of a misplased footer element for the Webinars result
    <footer class="entry-footer"></footer>
    2021-08-14_004.jpg
    in this screenshot I show two results for comparison, the first arrow is correct the second is the arrow, the error causes the closing of misplaced tags main & two div’s
    I’m not sure why this would be occuring, I would recommend creating a staging clone of the site and try removing the content of the page to see if it corrects the search results, and if not try removing the page and creating a new blank page with the same title, and if that doesn’t help then start disabling all of your plugins until the error is corrected.
    I don’t see that you have any custom templates or functions but if you do try looking at those.

    Best regards,
    Mike

    August 16, 2021 at 11:28 pm #1317016
    CodeSamurai

    Hi Mike,

    Perfect, that did the trick! There were some code blocks added to the page and a couple of them didn’t have the correct number of closing div tags. I added those and that fixed the issue.

    Thank you very much for the help! I am all set now.

    August 17, 2021 at 1:15 pm #1317148
    Rikard

    Hi,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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