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  • July 25, 2016 at 6:26 pm #664748
    joarass

    Hi there,

    I have 3 problems that I need your help with please:

    1. Can’t seem to get “search” on mobile. I followed your guidelines here: https://kriesi.at/support/topic/search-icon-on-mobile-devices/#post-589759 but I still don’t see it on my iphone 6 and 6+ or my ipad.

    2. The menu on my ipad both 9.7 and 12.9 inch displays is not presenting the mobile menu which is resulting with the menu writing over the logo. I changed the menu option by going to header->menu-options and activating both mobile and ipad but I still have the problem with the menu.

    3. On a Kindle the website banners (red and blue sections) are not presented like they are on a pc or iPhone. How can we make them all behave the same.

    • This topic was modified 9 years ago by joarass.
    July 27, 2016 at 3:07 pm #665783
    Andy

    Hey joarass,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Andy

    July 27, 2016 at 8:25 pm #665923
    joarass

    Hi Andy,

    I have updated the theme to the latest version and have deactivated the plugin as well as did a hard refresh, but my 3 problems are still there:

    1. Can’t seem to get “search” on mobile. I followed your guidelines here: https://kriesi.at/support/topic/search-icon-on-mobile-devices/#post-589759 but I still don’t see it on my iphone 6 and 6+ or my ipad.

    2. The menu on my ipad both 9.7 and 12.9 inch displays is not presenting the mobile menu which is resulting with the menu writing over the logo. I changed the menu option by going to header->menu-options and activating both mobile and ipad but I still have the problem with the menu.

    3. On a Kindle the website banners (red and blue sections) are not presented like they are on a pc or iPhone. How can we make them all behave the same.

    I have included my credentials in the private area. Thank you so much for your help.

    July 28, 2016 at 12:35 pm #666156
    Andy

    Hi,

    did you switch off caching before deactivating caching plugin? this is very important.

    Are we allowed to deactivate all your plugins?

    Please use different tickets for different questions, otherwise it gets confusing in our forum.

    1.) Refer to: https://kriesi.at/support/topic/search-button-on-mobile/ and https://kriesi.at/support/topic/search-icon-disappears-on-mobile-after-enfold-update-3-1-3/

    2.) Check out this: http://kriesi.at/documentation/enfold/switching-to-mobile-menu-on-higher-resolutions/

    3.) Can you provide us screenshots of the issue please? use imgur.com or dropbox.

    Best regards,
    Andy

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