Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 22, 2018 at 11:46 am #931161
    rengarajan

    Search doesn’t seem to work anywhere in the site. In the front end it just displays the last added pages & portfolio entires. Even in the backend, Media Library search doesn’t work, the page refreshes but just displays the media library as it is, without any change. Neither does sitename.com/?s=search doesn’t work

    But search was working fine earlier.

    Any guidance on how to go about this?

    March 22, 2018 at 3:12 pm #931364
    Nikko

    Hey rengarajan,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 22, 2018 at 3:47 pm #931397
    rengarajan

    Hello Nikko,

    Thanks for the suggestion. Details as below.

    Regards,

    March 23, 2018 at 6:53 am #931783
    Victoria

    Hi rengarajan,

    Credentials did not work for me. Could you please update the credentials?

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 23, 2018 at 4:15 pm #932007
    rengarajan

    Hello Victoria,

    Sorry for the issues. Have updated the credentials. You can use the same details provided earlier.

    Warm Regards

    March 25, 2018 at 3:26 am #932543
    Mike

    Hi,
    Can I ask what you mean by the search doesn’t work? Below is a search I did on your site which seems to have worked.

    Best regards,
    Mike

    March 29, 2018 at 10:12 am #934730
    rengarajan

    Hello Mike,

    Sorry for the delay in reverting. Search results seem to work in the front end, but live search, still doesn’t display the search results. Just displays the last added portfolio items. Added screenshot for reference.

    Also in the backend, media library the same issue persists. Regardless of the search term, the results remain the same, which is just the media library as is. Screenshots added for reference.

    Warm Regards

    March 30, 2018 at 7:08 am #935130
    Victoria

    Hi rengarajan,

    Here are some articles for you to consider
    https://wordpress.org/support/topic/admin-page-search-not-working/

    How to Enhance Backend Search in WordPress

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 31, 2018 at 1:03 pm #935548
    rengarajan

    Hello Victoria,

    The links didn’t help much. But I found out the issue. The Facebook Pixel plugin had been causing the issue. Deactivating the plugin clears the issue. Probably this can help you with others who have a similar issue :)

    Thanks for your time & support!

    Warm Regards

    • This reply was modified 6 years, 7 months ago by rengarajan.
    March 31, 2018 at 2:54 pm #935564
    Mike

    Hi,
    Thank you for sharing your solution, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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