Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 1, 2018 at 6:05 pm #919782
    waveseven

    Hi

    We have a site which has the search box in the navigation bar. We have had reports that the search box keeps disappearing when trying to use it. I believe the problem is with Chrome on a PC (Mac is OK). Do you know of a fix for this?

    Many Thanks
    Regards
    Colin

    March 1, 2018 at 9:54 pm #919966
    Basilis

    Hey waveseven,

    Have you tried with Chrome from your side? Did you have had those issues?

    Best regards,
    Basilis

    March 1, 2018 at 10:29 pm #919984
    waveseven

    Hi Basilis

    I use Chrome on a Mac and I don’t have that problem, I couldn’t reproduce the error and neither can a few people i have asked who use Chrome on a PC so I am unsure why some people experience it and others do not.

    Regards
    Colin

    March 2, 2018 at 7:41 am #920124
    Rikard

    Hi Colin,

    I can’t reproduce that on my end either using Chrome on OSX, could you try to investigate a bit more under which circumstances this happens please?

    Best regards,
    Rikard

    March 2, 2018 at 10:24 am #920192
    waveseven

    HI Rikard

    It think it is only Chrome on a Windows PC. It could also be Microsoft Edge as well but I am waiting for my client to confirm this.

    As the site is currently only for Trade users, they have to be logged in to be able to order any products. So who ever is having the problem would be logged in. If you need one I could give you a temporary log in?

    One person is saying that the search bar disappearing half way through placing an order. and the other person is saying he has gone to search for a product and the search bar was not there.

    I am trying to find out more information like Browser version and Windows version etc and as soon as i know I will post it on here

    Many Thanks
    Regards
    Colin

    March 2, 2018 at 12:01 pm #920257
    Vinay

    Hi,

    I checked your site on PC using Chrome browser and the search box works fine. Please see the attached screenshot. If this is not what you are referring to please share a mockup of the issue and let us know exactly how we can reproduce this issue to further investigate this.

    Best regards,
    Vinay

    March 2, 2018 at 12:04 pm #920264
    waveseven

    Hi Vinay

    Yes that is the search box the customers are referring too.

    What I will do is try and get them to do a screen shot so we can see what they are seeing. How do I post the screen shot in this post?

    Many Thanks
    Regards
    Colin

    March 2, 2018 at 1:54 pm #920332
    waveseven

    Hi All

    I now have more information. It appears that those who are having issues are running on the old Windows 7 operating system. Probabaly not a lot I can do about that !!

    Many Thanks
    Regards
    Colin

    March 3, 2018 at 6:31 am #920642
    Rikard

    Hi Colin,

    I’m not sure if we can do much about that, if you want us to have a closer look then we would need versions of Windows 7 and Chrome which this is happening under.

    If you need to post screenshots then you can upload to for instance dropbox, google drive, imgur etc. and then link to them here.

    Best regards,
    Rikard

    March 3, 2018 at 11:02 am #920722
    waveseven

    Hi Rikard

    Thanks for your help but I don’t want you to spend time working out a fix for Windows 7, people should have moved on from Windows 7. Out of all the people that use the site there are only 2 with his problem. I have informed the customers of the issue so it’s down to them if they want to keep using Windows 7 with all its security issues.

    Many Thanks
    Regards
    Colin

    March 4, 2018 at 7:06 am #920946
    Rikard

    Hi Colin,

    I agree, it’s a dated OS and users on systems like that should be aware that there could be problems with modern websites. We’ll keep the thread open though in case you should need any further help on the topic.

    Best regards,
    Rikard

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