Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 8, 2022 at 11:17 am #1334762
    inliner68

    Dear experts,
    I have some problems mentioned in post „Scroll Block“ before, but solution does not work. On my IPhone 12 the mobile view does not scroll immediately. If you try just after page loading then it is blocked, means it does not move, like stuck on an elastic band. If you scrolled, same at the footer. After 3 seconds it works, until you stop scrolling and have to wait again.
    I attached the logins, can you please check?
    Thanks in advance
    Klaus-Peter

    January 10, 2022 at 6:29 am #1334926
    Ismael

    Hey Klaus-Peter,

    Thank you for the inquiry.

    We tried to access the site but the password for the login account above is incorrect. Please check the info carefully, or provide another account so that we can check the issue. Make sure that the theme is updated to version 4.8.8.1.

    Best regards,
    Ismael

    January 10, 2022 at 3:21 pm #1334953
    inliner68
    This reply has been marked as private.
    January 12, 2022 at 5:25 am #1335159
    Ismael

    Hi,

    Thank you for the info.

    We are able to reproduce the issue on a simulation but we are not yet sure what is causing it. Please create a staging version of the site or clone it to a subdomain so that we can test it properly without affecting the live site.

    Did you add any custom scripts or any modifications in the site?

    Best regards,
    Ismael

    January 12, 2022 at 8:21 am #1335196
    inliner68
    This reply has been marked as private.
    January 13, 2022 at 4:35 am #1335347
    Ismael

    Hi,

    Thank you for the update.

    Scrolling seems to improve when we deactivate the myStickyElements Pro plugin. The following css code also prevents scrolling. 

    html.responsive, .responsive body {
    overflow-x: hidden;
}

.responsive #top {
    overflow-x: hidden;
}

    Did you add it somewhere? Please try to disable the WP Speed of Light plugin temporarily and locate the css modification.

    Best regards,
    Ismael

    January 13, 2022 at 4:40 am #1335349
    Nikko

    Hi Klaus-Peter,

    I can’t seem to find the specific cause of the issue since there are no js errors showing up however the issue seems to get fixed when the WP Speed of Light and WP Speed of Light Addon plugin is deactivated and the theme is switched to the parent theme (I have left the site in this state so you can test it). If these 2 plugins are disabled and the child theme is enabled the issue still shows. I tried to comment out the code in functions.php in the child theme including the custom styles in style.css however the result is still the same, I believe there are some configurations may be in the child theme or plugin options that are causing the issue.

    Best regards,
    Nikko

    January 13, 2022 at 3:10 pm #1335433
    inliner68
    This reply has been marked as private.
    January 13, 2022 at 7:53 pm #1335485
    inliner68
    This reply has been marked as private.
    January 15, 2022 at 6:32 pm #1335708
    Nikko

    Hi Klaus-Peter,

    I have checked your site and tested it several times, I don’t seem to have the scrolling issue like before even with the child theme used.
    Does the issue still persist on your end?

    Best regards,
    Nikko

    January 15, 2022 at 7:36 pm #1335711
    inliner68
    This reply has been marked as private.
    January 18, 2022 at 4:47 am #1335935
    Nikko

    Hi KP,

    Thanks for posting those codes.
    If we can reproduce this issue especially on our demos then I believe we’ll have fixes on this on the next version however it doesn’t seem to happen in most cases.
    I think caching should be disabled temporarily for now so changes will take effect immediately (unless there’s a built-in caching in the server).
    Here are some topics that are related to it:
    – https://www.bram.us/2016/05/02/prevent-overscroll-bounce-in-ios-mobilesafari-pure-css/
    – https://stackoverflow.com/questions/20461485/ios-disable-bounce-scroll-but-allow-normal-scrolling
    I tested it with two mobile devices and the issue seems to be fixed on my end even after testing multiple times, unlike before I could consistently get the scroll block.

    Best regards,
    Nikko

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