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  • March 12, 2018 at 10:02 am #925412
    Raphep

    I have the latest version of the Enfold theme, and I have deactivated all my plug-ins, but the screen options do not work at all. I have tested all the changes on a demo site and they work fine, but when I try the same configuration on the production site they don’t work.

    March 12, 2018 at 4:14 pm #925581
    Nikko

    Hey Raphep,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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