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Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 5, 2018 at 4:59 pm #908093
    emilbroll

    Hello,

    There is something preventing your screen option settings from working – this is the code responsible for hiding elements when the checkboxes under screen options are set:

    
@media only screen and (min-width: 990px){

.responsive.av-no-preview #top #wrap_all .av-desktop-hide,
.responsive.av-no-preview #top #wrap_all .av-desktop-font-size-hidden,
.responsive.av-no-preview #top #wrap_all .av-desktop-font-size-title-hidden{display:none;}

}

/* Tablet Portrait size to standard 960 (devices and browsers) */
@media only screen and (min-width: 768px) and (max-width: 989px) {
	
.responsive.av-no-preview #top #wrap_all .av-medium-hide,
.responsive.av-no-preview #top #wrap_all .av-medium-font-size-hidden,
.responsive.av-no-preview #top #wrap_all .av-medium-font-size-title-hidden{display:none;}	

}

/* Mobile Landscape Size to Tablet Portrait (devices and browsers) */
@media only screen and (min-width: 480px) and (max-width: 767px) {
.responsive.av-no-preview #top #wrap_all .av-small-hide,
.responsive.av-no-preview #top #wrap_all .av-small-font-size-hidden,
.responsive.av-no-preview #top #wrap_all .av-small-font-size-title-hidden{display:none;}	
}

/* Mobile Portrait Size to Mobile Landscape Size (devices and browsers) */
@media only screen and (max-width: 479px) {

.responsive.av-no-preview #top #wrap_all .av-mini-hide,
.responsive.av-no-preview #top #wrap_all .av-mini-font-size-hidden,
.responsive.av-no-preview #top #wrap_all .av-mini-font-size-title-hidden{display:none;}

}

    However, the .no-preview-class is never added to the HTML, so hiding anything doesn’t work at all. Can you please fix this?

    February 6, 2018 at 5:43 am #908354
    Rikard

    Hey emilbroll,

    Where can we see and reproduce the issue?

    Best regards,
    Rikard

    February 13, 2018 at 5:56 pm #911810
    bucksharp

    We’re experiencing the same issue. Was this ever resolved? We’ve been able to temporarily remedy the issue by removing .responsive-av-no-preview from the screen options styles (noted above) but obviously prefer a more permanent fix.

    Thanks,
    Buck

    February 13, 2018 at 5:59 pm #911813
    Jordan Shannon

    Hey bucksharp,

    Have you made sure to double-check any custom css you may have for formatting errors? Sometimes formatting errors within custom css can prevent the theme options from taking.

    Best regards,
    Jordan Shannon

    February 13, 2018 at 6:16 pm #911827
    bucksharp

    We have solved our issue! We had a customization in header.php which caused that file to go out of date when the theme header.php got updated. We’ve updated the header.php in our child theme with the updated code from the parent theme and all is well.

    We really appreciate the quick response.

    Buck

    February 13, 2018 at 6:28 pm #911832
    Jordan Shannon

    Hey bucksharp,

    Great! I’m glad you all were able to track and solve your issue!

    Best regards,
    Jordan Shannon

    February 21, 2019 at 1:12 pm #1069923
    Stepconsulting

    Hi,
    I’m also having trouble to set which elements to be visible on desktop and which one on mobile screen. I set everything by checking the boxes on Screen Options tab and when I update the site, all chaches purged, I see double elements on desktop size. These elements are set to be visible on mobile!
    My site in provate content. If you need other data don’t hesitate to ask.

    Thank you,
    Anita

    February 24, 2019 at 3:43 pm #1070939
    Victoria

    Hi Anita,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 1, 2019 at 5:31 pm #1073288
    Stepconsulting

    Hi Victoria,
    of course.

    March 3, 2019 at 8:28 am #1073844
    Rikard

    Hi Stepconsulting,

    Thanks for that, though I get 403 error on the login page. Are you blocking certain IP ranges maybe?

    Best regards,
    Rikard

    March 5, 2019 at 6:41 pm #1075019
    Stepconsulting

    My site administrator says everything is unblocked. Can you please retry?

    Thanks,
    Anita

    March 6, 2019 at 10:19 am #1075427
    Rikard

    Hi Anita,

    Sorry, but I’m still getting a 403 error.

    Best regards,
    Rikard

    March 6, 2019 at 4:04 pm #1075528
    Stepconsulting

    Hi Rikard,
    I immagine you have tried this address: (private content)
    Can you confirm?

    Thank you,
    Anita

    March 7, 2019 at 10:26 am #1075893
    Rikard

    Hi Anita,

    Yes, the login page loads but the 403 error occurs after trying to login:

    Forbidden
    You don’t have permission to access /wp-admin/ on this server.

    Best regards,
    Rikard

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