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Hi Rikard,

Sorry for delayed response, we have been trying everything to rectify site. But nothing works. We don’t get a 403, we get a 0 displayed when we hit that page. Now I cannot load the Advanced layout builder (Avia layout builder) modules when I try and edit any pages. There is just a spinning wheel.

I’ve reached out to the hosts and they say all systems ok and working normally. We have also cleared cache on Cloudflare and still the problem persists.

Can you think of ANYTHING else it could be before I rebuild the site from the ground up? (Weep).

IGNORE THIS

• This reply was modified 4 years, 3 months ago by lucindaholland.

Okay. I have found what the conflict was. the Google Analytics tag in the theme settings is causing the theme settings to fail to save. What do I do?

Basically I remove the tag code and then the theme settings save no problem. I put it back in [Google Services] and the theme settings don’t save.

Looking forward to help. As no-one has responded to this for a while I may have to open a new ticket.

Hi Victoria,

Sorry, I’ll be patient from now on.

OK. What I was putting in was precisely cut and pasted from Google Analytics tracking code. I provide below the script in the private content area.

Previously there had been an additional script supplied by the client that was inserted after this standard tag. I thought perhaps it was that that was the problem, but after a few tests I found it was any code that was entered into this box.

Around the time this script was inserted a new plugin “Google Site Kit” was installed. Could this be causing the errors perhaps? Perhaps it is not necessary to insert any code in the enfold theme settings and this could be causing the conflict.

I would like to flag, since removing it I’ve come across icons appearing in the Special Headings modules on all pages. They do not display at the front end, just appear in the admin edit page area and as soon as I open and close the module it disappears. I just thought it was odd and you should know.

WHAT?

I’m not with you. What ARE you referring to? Are you sure you are answering the right thread?

1) I copied the google tag code on every other site I use with enfold theme and have no problem. This is the code that the instrutions on the side of the input box state:” Either enter your Google tracking id (UA-XXXXX-X) or your full Google Analytics tracking Code here.”

But I have since worked it out that BECAUSE I have the Google Site Kit installed, there is no requirement to add any code here.

2) I just wanted to give you guys a heads up that your theme is not compatible with the Google Site Kit and you should incorporate some sort of message that states you don’t need to enter the code if you have that installed.

3) A bug seemed to appear after I removed the code where icons mysteriously appeared in the Special Headings. Again, just thought you should know.

But to be frank, I’m not sure we are referring to the same issue!

It’s fine now. I’ve solved this myself. You can close the thread.