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  • January 3, 2020 at 12:35 pm #1169278
    AxelSchultze

    Updating the Enfold Theme is no longer working
    Uploading a document causes an error: Missing a temporary folder.
    Not sure what happened.
    We run 8 instances of Enfold and all have the same issue all of a sudden.
    Our current Enfold Theme Version Number is 4.6.3.1 – on PHP version: 7.1.9 – WP 5.3.2 – Win 2016 Server

    It ran up until few days ago.
    – We went back to 5.3.1 no difference
    – We checked file permissions just in case (IIS USER is ‘Full Control”)
    – To test, we disabled all plugins on one site – no change
    Nut sure what else we could check

    Thanks a lot
    Axel

    January 4, 2020 at 1:30 am #1170162
    AxelSchultze

    UPDATE
    We found a rather bizarre reason for this failure
    We had 2.2 MIllion entries in the PHP server’s /tmp directory from: session.save_path
    It eventually dragged down the response time so much that we could no longer load images or make template changes.
    It took an hour to delete these files
    del /s /q /f %temp%\*
    del /s /q /f %windir%\temp\*
    I just put all this here as the web seem to be full of this issue.
    We moved the /tmp folder to another drive and run now an automated task to delete files monthly.
    Thanks

    January 4, 2020 at 4:49 am #1170171
    Rikard

    Hi Axel,

    Great, I’m glad that you found the problem and thanks for the update. So everything is working as it should now then?

    Best regards,
    Rikard

    January 4, 2020 at 10:08 am #1170208
    AxelSchultze
    This reply has been marked as private.
    January 4, 2020 at 8:30 pm #1170346
    Victoria

    Hi AxelSchultze,

    Great!

    We are closing the thread.
    Best regards,
    Victoria

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