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  • April 8, 2021 at 7:39 am #1293193
    KoolDD

    Hi,

    I have installed the Enfold Theme and cannot change anything in the Theme Options. Every time I get the message: “Saving didnt work! Please reload the page and try again”.

    What can I do to solve the problem?

    Thank you,
    Jan

    • This topic was modified 3 years, 8 months ago by KoolDD.
    April 8, 2021 at 5:40 pm #1293358
    Nikko

    Hi KoolDD,

    Thanks for providing us with admin access.
    I tried to set the Homepage and was able to see the issue you mentioned.
    In the web console it always returns 403 forbidden which is a permission issue, please contact your hosting provider regarding this.

    Best regards,
    Nikko

    April 8, 2021 at 11:29 pm #1293398
    KoolDD

    Hi Nikko,
    It could be fixed by setting up a new installation of WordPress without using the Softaculous Installer in C Panel. I suppose, that it did not grant the required user privileges for the automatically generated user of the MySQL Database, which caused the 403 Forbidden error with the admin-ajax.php when changing the theme settings.
    Thank you!

    April 9, 2021 at 6:46 am #1293425
    Nikko

    Hi KoolDD,

    We’re glad to hear that :)
    Thanks for giving us details on what may have caused an issue which should help some users who experience the same issues.
    Also, thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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