Viewing 14 posts - 1 through 14 (of 14 total)
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  • #729398

    I’m trying to figure out why I don’t have the option to save an element as a template. I have two other installs of Enfold that have it, but this one is not showing up when I hover over a single content box. See screen cap. http://imgur.com/a/W2Sq2

    Any clue why this is not showing? I am running a child theme on this install, but that is the only difference.

    #729401

    Hey childproofer,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    Also please make sure that you are using the latest version of the theme which is currently 3.8.4 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    #729425

    Disabled all 6 plugins and no change. Running latest version.

    I am running debug mode if that helps.

    #729690

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    #729859

    Here you go. Thanks for the help Yigit.

    #730172

    Hi,

    Thanks for the login, you are running version 3.3.2 of the theme, that is why you are not getting that option. Could you try updating the theme to the latest version (3.8.4) please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    If you are not getting the update notification in the backend then please try clearing WordPress transients using this plugin: https://wordpress.org/plugins/transients-manager/

    Best regards,
    Rikard

    #730337

    Well crap, I didn’t notice the actual version number. I just saw that its not prompting me to run an update. I did as I was instructed here and it still won’t auto update. Perhaps I did something wrong when setting up the Child Theme?

    These refuse to go away. I’ve not a clue what these mean, so any help is greatly appreciated it.

    View post on imgur.com

    Should I download the a new Enfold pack from CC and manually drop the whole folder in my themes folder, (not the child theme) to try to update?

    Or do I activate the Enfold theme (not child) try to update, then re-activate the Child?

    Just don’t want to screw anything up here.

    Thanks again guys. Your knowledge with these stuff in invaluable.

    #730354

    I tried to activate the Enfold theme (non child) and run the auto-update but it does not recognize that one is needed. Also those same 5 Transients are still in place and will not go away or delete. Thanks again.

    #730532

    Ok. I grabbed a fresh install pack from CCanyon and replaced the whole Enfold theme folder. That did the trick on getting me up to date, but did not solve the problem of having no option to save as template.

    I deactivated all ten plugins that are installed and they changed nothings…..

    Also, on a side related note. It looks like when I replaced the theme folder that it turned off debug mode (that I want on). I still have these lines present in my child theme folder (see below), and I don’t remember placing anything in the parent folder to make this turn on, but maybe I did…

    I’m sure you can tell I’m out of dept here. Any help is greatly appreciated.

    `<?php

    /*
    * Add your own functions here. You can also copy some of the theme functions into this file.
    * WordPress will use those functions instead of the original functions then.
    */
    //set builder mode to debug
    add_action(‘avia_builder_mode’, “builder_set_debug”);
    function builder_set_debug()
    {
    return “debug”;
    }`

    #730602

    Hi,

    I can see the Save element as template option fine on my end now, could you try clearing your browser cache and reload a few times or try a different browser maybe?

    Best regards,
    Rikard

    #730705

    Yep, clearing the browser did the trick. Couple of questions:

    1. Was the site not prompting me to auto update just a bug? Should it work from now on? Can I delete the Transient plugin?

    2. Does the latest version of Enfold remove the debug box from the bottom of the ALB if you have debug on. I hadn’t noticed but it’s gone on all my installs.

    Thanks as always. You guys are the best.

    #730791

    Hi,

    1. It’s not a bug, unfortunately it doesn’t work on all server environments or there might be old transients blocking the notice. It should hopefully work from now on but it’s not guaranteed.

    2. No it should not, did you turn on the functionality in a child theme or in the parent? If you have done it in the parent theme then it will go back to default (not turned on) after updates.

    Best regards,
    Rikard

    #730855

    Hmm….is there a way I can delete old transients manually? The plugin is leaving some behind even after I choose delete all. There is one labeled update_theme that say never expires. http://imgur.com/a/Fzz06#sieuXQ5 I have Enfold on two other sites (on this sever) and everything is fine, has been for years. What could possibly make this one different that is won’t auto update?

    The debug box did show back up once I cleared the browser.

    #731559
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