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  • #1244289

    Hi, I can’t edit Enfold Theme Options for example logo. The Upload button doesn’t react. When I paste URL in the field. The “Save all changes” is still grey. Reset all options does nothing as well. I checked the upload folder access rights. it has 755.
    Thanks for your help
    Jozef

    #1244339

    Hey inforexx,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1244349
    This reply has been marked as private.
    #1244354

    Hi inforexx,

    Thanks for giving us admin access :)
    I have installed and activated this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
    Wordpress 5.5 has made a major change which includes the removal of jQuery migrate plugin which is used by many plugins and themes, including the Enfold theme, with this plugin jQuery migrate is plugged in back to the site and fixes the issue. This incompatibility issue was fixed beginning with Enfold 4.7.6.2 so we suggest to update to the latest version of Enfold so you can deactivate and remove this plugin unless some plugins haven’t updated yet for WP 5.5.

    Best regards,
    Nikko

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