Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • January 20, 2019 at 12:29 pm #1056143
    Harm Steine
    Guest

    Hello,

    I do not know if it is a bug or so but i have been testing the Salon Booking plugin on your theme

    But when I load the Salon Booking plugin on the enfold theme I get an error when I activate the theme all the pages dissapier in the backend.

    But the site will still work fine.

    When I deactivate the plugin all works fine in the backend.

    Hope you have a solution to this matter.

    I would like to use your theme for my site so I can buy a licence for the theme.

    I have put in the error code

    16-Jan-2019 16:11:40 UTC] PHP Catchable fatal error: Argument 1 passed to Avia_Gutenberg::handler_display_post_states() must be of the type array, null given in /home/carosb1q/Book.carosblijevoetjes.nl/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php on line 611

    Greetings

    Harm

    January 20, 2019 at 8:36 pm #1056295
    Victoria

    Hey Harm Steine,

    You might want to disable Gutenberg and test the plugin again.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 20, 2019 at 9:33 pm #1056328
    HarmSteine

    Hello,

    Thanks for the fast responce. But it did not do the job.
    Still can not get the pages back in the backend. If I want to see them I need to disable the plugin. ( Salon Booking WordPress Plugin )

    Whe I use a other theme the plugin works fine.

    Greetings,

    Harm

    January 21, 2019 at 6:15 am #1056431
    Rikard

    Hi Harm,

    We can’t guarantee compatibility with all third party plugins unfortunately, but send us admin login details in private and we’ll have a closer look at it.

    Best regards,
    Rikard

    January 21, 2019 at 6:09 pm #1056836
    HarmSteine

    Hi Rikard,

    I understand that you cannot guarantee this so Thanks that you want to look into the issue.

    Greetings,

    Harm

    January 21, 2019 at 10:49 pm #1056901
    HarmSteine
    This reply has been marked as private.
    January 22, 2019 at 7:41 am #1057082
    Rikard

    Hi Harm,

    Thanks for the login details, I see that you are using the Block Editor. What happens if you change to the Classic Editor on the main page of the theme options?

    Best regards,
    Rikard

    January 22, 2019 at 9:56 pm #1057457
    HarmSteine

    Hi Rikard,

    When I change this it does not change anything. We still have this problem in the backend.

    I have installed a separate WordPress 4.9 and there we do not have this problem.

    So it have to do with the new WordPress 5.0 and above.

    Greetings,

    Harm

    January 24, 2019 at 2:51 pm #1058161
    Victoria

    Hi HarmSteine,

    Looks like the pages with the booking shortcodes are working and I see no other pages. Where do you have the issue now?

    Best regards,
    Victoria

    January 24, 2019 at 3:02 pm #1058169
    HarmSteine

    Hello Victoria,

    The issue is when you upgrade to the WordPress 5.0 or later then the problems start.

    If you stay on the WordPress 4.9 than you do not have any problems.

    See Private content.

    Greetings,

    Harm

    January 25, 2019 at 12:42 pm #1058659
    Victoria

    Hi Harm,

    Best regards,
    Victoria

    January 25, 2019 at 7:32 pm #1058885
    HarmSteine

    Hi Victoria,

    I see where you are getting to but I not totally agree because why does it do work whit the following themes.

    1: twentysixteen (Is working)
    2: twentyseventeen (Is working)
    3: twentynineteen (Is working)
    4: flatsome (Is working)
    5: jude (Is working)

    But when I actvate the enfold theme we get into a problem.

    You can test it in the backend I have uploaded all the themes.

    Greetings,

    Harm

    January 27, 2019 at 10:15 pm #1059444
    Basilis

    Hi,

    Have you tried to contact the plugin developer?
    What they have said?

    Best regards,
    Basilis

    January 27, 2019 at 10:25 pm #1059451
    Harm Steine
    Guest

    Hi

    Yes I have. After long investigation he told me to contact you.

    Greetings

    Harm.

    January 28, 2019 at 1:27 pm #1059609
    Vinay

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    February 6, 2019 at 4:23 pm #1063691
    Harm Steine
    Guest

    Hello,

    When I started this ticket I already tell you that I do not have a license yet. That I first would like to know if this solution can be solved.
    So if you can 100% guarantee that this problem can be solved I will buy a license. This i because if you cannot get it solved the “Envato Market” does not give back any refunds.
    See quote “I would like to use your theme for my site so I can buy a license for the theme.”

    Greetings,

    Harm

    February 11, 2019 at 8:49 pm #1065654
    Basilis

    Hi,

    How are you using our Theme, without a license? You are not allowed to and we are not replying any more ticket requests.

    Best regards,
    Basilis

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