Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 24, 2020 at 5:34 pm #1187415
    nordtheme

    Hi

    I have had this problem on at least 3 sites, making me remove all Enfold animations and use scrollrevealjs instead on the two previous ones, but this time I want to ask if it’s a known bug or what ?
    Content animated does not always work on Safari. It’s like the animation starts, finishes, then comes back to some intermediary step. This seems to happen if the animated content is in the first part of the page (not below the viewport).

    Example: on this page it bugs:
    Page not working

    but on this one it works:
    page working

    See capture below and links up here. The animation is a left to right, but the problem happens with others too.

    Capture of bug on Safari Mac

    • This topic was modified 4 years, 9 months ago by nordtheme.
    February 27, 2020 at 12:29 pm #1188427
    nordtheme

    Anyone can help ? we will have to go online soon, so I’ll have to find a solution and remove animations if no answer is given…

    thanks

    February 27, 2020 at 12:40 pm #1188429
    Yigit

    Hi,

    Thanks for contacting us and sorry for the late reply!

    I am able to reproduce the issue on your website however not on my local installation. Could you please update Enfold to the latest version 4.7.3 – https://kriesi.at/documentation/enfold/theme-update/ and create temporary admin logins and post them here privately if updating the theme does not help? :)

    Best regards,
    Yigit

    February 27, 2020 at 5:36 pm #1188528
    nordtheme

    hi Yigit,

    Thanks for your answer.
    I updated to 4.7.3, but still not luck, and the bug keeps happening on Safari.

    Your credientials in private

    thanks

    February 27, 2020 at 8:16 pm #1188601
    Yigit

    Hi,

    Can we temporarily activate Enfold parent theme and de-activate all active plugins for testing purposes?

    Best regards,
    Yigit

    February 28, 2020 at 12:49 pm #1188815
    nordtheme

    Hi, ok, but please use this URL instead of the first one. It’s a copy of the site, so you can do all what you want and my client can continue entering the content.

    Credentials are the same

    thanks

    • This reply was modified 4 years, 9 months ago by nordtheme.
    February 28, 2020 at 5:11 pm #1188862
    Yigit

    Hi,

    Thanks for providing testing installation!

    I tried deleting the content of your functions.php file and that seems to help. I left it as is and added backup of your functions.php file in private content field. Since this is not a theme related issue, it would be great if the person who modified the theme revisited their customizations :)

    Best regards,
    Yigit

    February 28, 2020 at 5:19 pm #1188864
    nordtheme

    hey

    thanks for that… I would not have thought trying this… and sorry for the theme not related question :-(

    I’ll check this and try to isolate the problematic lines

    February 28, 2020 at 6:22 pm #1188883
    Yigit

    Hi,

    You are welcome and no worries! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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