Viewing 14 posts - 1 through 14 (of 14 total)
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  • #362402

    Hey – I just noticed that our video is no longer looping on Safari 8:
    http://www.AlteraGroup,com
    It seems to work fine on Chrome & FF.
    If this is the case, are there any mods we can make to the .js to fix?

    Thanks!!

    Jay

    #362627

    Whoops – typo in the URL:
    http://www.alteragroup.com

    #363431

    Hi!

    you are using a WebM video, which is unfortunately not supported by Apple (Safari): http://www.wired.co.uk/news/archive/2010-05/20/on-web-video-support-safari-now-stands-alone

    Cheers!
    Andy

    #363748

    Thanks for the reply Andy – The video plays fine in Safari as I have mp4, webM & Ogg:
    http://cl.ly/image/160M2j1L0e21

    The issue is that videos no longer loop in Safari. It plays one, then stops.

    Jay

    #363980

    Hi!

    I checked the site on safari and leave it there to play. I think more than 5 minutes have passed and the video is still playing. I’ll ask the rest of the support team to take a look. Cool clouds.

    Cheers!
    Ismael

    #363995

    Thanks Ismael – can you confirm you’re using Safari 8? My stats say you’re on 5.1 and that’s the difference.

    Jay

    #365165

    Hi!

    Yes, I’m on Windows 8, lower version of Safari. We already reported this issue to Kriesi. Please wait for his confirmation.

    Best regards,
    Ismael

    #366318

    Hi!

    I was able to reproduce the issue on safari 8.0 on your site. the weird thing is that it seems to be limited to this video you are using. I have downloaded it and tried to use it locally with the same result. Once I used another mp4 video the looping worked just fine.

    Not sure if the movie is damaged, if its an encoding problem or if there is anything else that is causing the issue but in this case I am afraid the problem might be safari in conjunction with this video and not the slideshow script, which would mean that there is not a lot I can do.

    Probably the easiest way to circumvent the problem would be to upload the video to either youtube or vimeo and then use those services to show the video. I will see if I get similar reports from other users, but right now with the limited information I got I am afraid this might be the only short term solution…

    Best regards,
    Kriesi

    #366864

    Thanks for checking – here is another site that uses a similar setup with the same issue:
    http://www.incelebrationofkids.com

    I used Miro to encode these (http://www.mirovideoconverter.com/) which seems to be pretty widely used.

    By contrast, here is a site using Bridge with a video prepared in the same way and this seems to work ok:
    http://www.allthatsteamboat.com

    If there’s anything I can do to help please let me know.

    Thanks so much for all your help.

    #367759

    HI Kriesi – I got it to work with a different script:
    http://www.alteragroup.com/test-page/
    This does loop wSafari 8

    I used this script:
    https://github.com/VodkaBears/Vide

    Is there a way to incorporate this in Enfold?

    Thanks,
    Jay

    #368065

    Hi!

    Thanks for sharing. We’ll forward this to Kriesi.

    Best regards,
    Ismael

    #372793

    Hey guys – any status on this?

    #378651

    Hi jayohare & Kriesi staff,

    I’m facing exactly the same issue https://kriesi.at/support/topic/video-background-doesnt-loop/. Only certain mp4s play via Safari 8.0/Yosemite. They’re playing fine in IE10 and Chrome. I haven’t gotten to the bottom of this; I can only assume that it is an encoding problem.

    I will test a bit with tuning the video and metadata to see if it has got an impact.

    Cheers,
    Bruno

    #380724

    Hey Guys!

    Just wanted to let you know that I got a fix. Its a little dirty but works until I find something better or Safari gets an update that makes everything work again ;D

    Will arrive with version 3.05

    Cheers!
    Kriesi

Viewing 14 posts - 1 through 14 (of 14 total)
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