Viewing 29 posts - 1 through 29 (of 29 total)
  • Author
    Posts
  • March 26, 2018 at 5:16 pm #933111
    mooshonov

    Any news or update that fixes the website?
    I’m running a broken website for almost 3 weeks now.
    Thanks.

    March 27, 2018 at 6:48 am #933417
    Ismael

    Hey mooshonov,

    Thank you for using Enfold.

    Are you referring to the RTL columns? Our developers will add the fix in the upcoming patch. Please provide the FTP details in the private field so that we can add the modifications in your site.

    // https://kriesi.at/support/topic/rtl-issues/#post-930243

    If you want to do it yourself, just update the files with the corresponding pastebins.

    Best regards,
    Ismael

    March 27, 2018 at 6:55 am #933420
    mooshonov
    This reply has been marked as private.
    March 28, 2018 at 11:52 am #934169
    Ismael

    Hi,

    I’m sorry but I can’t connect to the file server. I’ve tried different protocol and encryption settings on FileZilla. Could you provide a screenshot the configuration?

    Best regards,
    Ismael

    March 28, 2018 at 11:58 am #934173
    mooshonov
    This reply has been marked as private.
    March 28, 2018 at 12:52 pm #934239
    Ismael

    Hi,

    Thanks. However, it’s still not working for me. Please provide the ip address and the password for the default user (see private field). I’ll ask the rest of the support team to try it.

    Best regards,
    Ismael

    March 28, 2018 at 5:00 pm #934403
    mooshonov
    This reply has been marked as private.
    March 30, 2018 at 9:30 am #935189
    Ismael

    Hi,

    Please use the following email address. (see private field)

    Best regards,
    Ismael

    March 30, 2018 at 12:05 pm #935259
    mooshonov
    This reply has been marked as private.
    April 2, 2018 at 1:28 pm #936069
    Ismael

    Hi,

    I’m sorry for the late response. I was able to connect via FTP but all there is the “.ftpquota” file. Please check the accessible directory.

    Best regards,
    Ismael

    April 4, 2018 at 5:27 pm #937324
    mooshonov
    This reply has been marked as private.
    April 5, 2018 at 12:03 pm #937646
    Ismael

    Hi,

    I can’t connect to the file server now. Is it the same login credentials? You may want to overwrite the files yourself.

    // https://kriesi.at/support/topic/rtl-issues/#post-930243

    Best regards,
    Ismael

    April 5, 2018 at 12:21 pm #937664
    mooshonov
    This reply has been marked as private.
    April 6, 2018 at 3:23 pm #938279
    mooshonov
    This reply has been marked as private.
    April 7, 2018 at 3:30 am #938470
    Ismael

    Hi,

    The columns are displaying properly in the site, at least on the pages that I checked. Did you try to purge the cache? We would like to help but we can’t access the file server. Please ask your hosting provider to disable the security block for these countries so that we can access the site.

    // http://kriesi.at/about

    Best regards,
    Ismael

    April 7, 2018 at 9:00 pm #938664
    mooshonov
    This reply has been marked as private.
    April 7, 2018 at 9:39 pm #938675
    mooshonov
    This reply has been marked as private.
    April 10, 2018 at 4:39 am #939548
    Ismael

    Hi,

    I didn’t receive any email from your hosting provider. Please provide the default login credentials.

    Best regards,
    Ismael

    April 10, 2018 at 9:23 am #939721
    mooshonov
    This reply has been marked as private.
    April 11, 2018 at 12:15 am #940089
    Basilis

    Hi,

    That is not possible.
    If you cant provide us with access, please consider to hire a developer to help you.

    Thank you

    Best regards,
    Basilis

    April 11, 2018 at 6:53 am #940213
    mooshonov
    This reply has been marked as private.
    April 12, 2018 at 5:23 am #940771
    Ismael

    Hi,

    Password included in the FileZilla config file:

    I can’t find the password in the config file.

    Best regards,
    Ismael

    April 12, 2018 at 7:48 am #940799
    mooshonov
    This reply has been marked as private.
    April 13, 2018 at 10:26 am #941385
    Ismael

    Hi,

    No, it’s not working. I’m sorry. Maybe you should hire someone else to sort this out.

    Best regards,
    Ismael

    April 15, 2018 at 8:14 am #942151
    mooshonov
    This reply has been marked as private.
    April 15, 2018 at 8:17 am #942152
    mooshonov
    This reply has been marked as private.
    April 17, 2018 at 4:31 am #942888
    Ismael

    Hi,

    Did you remove the browser cache after updating the files? Or try to re-save the theme options to regenerate the scripts and stylesheets. Purge the cache afterwards. Those modifications fixed the issue on the other site. Unfortunately, there’s no ETA for the next patch yet.

    Best regards,
    Ismael

    May 3, 2018 at 2:41 pm #950805
    mooshonov

    Hi,
    Latest update resolved all misplaced columns!
    Thanks so much.

    May 4, 2018 at 2:52 pm #951705
    Ismael

    Hi,

    Awesome! Glad it is fixed. :)

    Best regards,
    Ismael

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