Viewing 4 posts - 1 through 4 (of 4 total)
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  • March 23, 2024 at 2:25 am #1438034
    Thina

    Hey,

    I wanted to update Enfold of a very old website and got the message:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    so I clicked to revalidate the token – which did not work.
    Than I went to the Envato page to manage my apps, clicked on edit and update but that did not help either.

    Do I have to delete that registered App and create a new one?

    Best regards
    Bettina

    March 23, 2024 at 5:14 pm #1438063
    Rikard

    Hey Bettina,

    Please try following this guide: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    March 24, 2024 at 1:02 pm #1438196
    Thina

    Hey Rikard,

    thank you!
    I know how to create a new token. I hesitated because I was not sure if I have to delete the old token and create a new one so – what I did in the meantime and everything works again.

    Best regards
    Bettina

    March 25, 2024 at 2:01 am #1438220
    Rikard

    Hi,

    Great, I’m glad to hear that you got it working. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 4 posts - 1 through 4 (of 4 total)
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